Sachin Ramchandra Bal

Product Director

Mumbai, Maharashtra, India26 yrs 10 mos experience

Highly Stable

Key Highlights

PMP-certified with over 30 years of IT experience.
Expert in Agile and Waterfall methodologies.
Recent certifications in cybersecurity and ethical hacking.

Stackforce AI infers this person is a seasoned IT professional specializing in software development and project management within the Fintech sector.

Contact

Skills

Core Skills

Technical Product ManagementAgile Project ManagementClient ServicingProject ManagementAgileWeb DevelopmentProgram ManagementTeam ManagementProduct SupportRemote Support ServicesSdlc

Other Skills

Amazon Web Services (AWS)Application DevelopmentBlockchainBuild & Release EngineeringC++COBOLClient ImplementationClipperCore JavaCross Functional Team BuildingCustomer InteractionCybersecurityDistributed File SystemsDistributed TeamsDjango

About

PMP-certified IT professional with over 30 years of experience leading software product development, project management, and team operations in captive development centers. Skilled in managing backend teams, delivering innovative software solutions, and collaborating with clients to ensure successful outcomes. Forward-thinking leader with a commitment to ethical standards and continuous learning, demonstrated by recent certifications in cybersecurity, ethical hacking and smart contract auditing (2023). Proficient in Agile/Waterfall methodologies, technical product management, and process optimization, with a proven ability to build high-performing teams and drive project success.

Experience

Monetago

3 roles

Technical Product Director

Apr 2022 – Dec 2022 · 8 mos

Act as engineering delivery manager for new products and features
Non-functional requirements gathering and analysis for new products and features
Collaborate with IT operations and architects on setting achievable Service Level Objectives
with appropriate architectures
Oversee non-functional requirement communication within team and implementation
Provide direction to engineers on conversion of functional requirements into code
Oversee sprint planning for new products and features
New product/feature feasibility and technical effort analysis with engineers
Ensure QA is equipped with sufficient product and SLO knowledge to properly test
completed code
Technical product expert/Sales engineer - answer all technical client questions with respect
to the product

Agile Project ManagementTechnical Product ManagementSoftware DevelopmentProject Delivery

Vice President for Client Services

Promoted

Nov 2018 – Apr 2022 · 3 yrs 5 mos

Client Servicing
o Support for customer deployments and new customer onboarding
o Maintain demonstration environment – build/wipe.
o Building a rapport with existing client base.
o Assist clients to use the products and services and keep them updated about new features launched.
o Coordinate with Engineering and Product Management team to ensure timely fulfillment of products orders/ services.
o Collect feedback and resolve client complaints.
o Tools used are Slack, Datadog and JIRA
Software Support and Software test management
o Manage a team of support analysts focused on infrastructure and application support.
o Enable support analysts to diagnose and resolve customer problems and educate users on problem resolutions in a prompt, courteous, and professional manner.
o Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution.
o Ensure that each support issue and resolution is adequately documented.
o Determine which issues require software support and redirect those that do not to the appropriate resolution team.
o Leading the Testing Team to the success of project.
o Planning and managing the testing effort for any given engagement.
Plan and manage Audits and DR Testing
o Plan for ISO 27001 Audits and VAPT of products by CERT-IN approved test teams.
o Coordinate with clients and plan for DR tests at defined intervals

Client ServicingSoftware SupportTestingProject Management

Support Manager

Jul 2018 – Nov 2018 · 4 mos

Yodaplus

Consultant (Project Management) [on contract]

Sep 2017 – Jul 2018 · 10 mos · Mumbai Area, India

Involved in managing multiple projects developed in Django, a high-level Python web framework with PostgreSQL
Defined processes and tools suited to each Project. Used Agile and Waterfall approaches depending on project specifics and client goals
Used project management tools such as Trello and Asana, Slack for communications.

Project ManagementAgileWaterfallDjangoPostgreSQL

Confidential

Freelance

Dec 2012 – Sep 2017 · 4 yrs 9 mos · Mumbai Area, India

Developed a web-based software product for e-filing of RBI OSS returns – Reserve Bank of India Off-Site Surveillance returns – targeted for Cooperative Banks. This product enables the banks to submit accurate and timely data to the RBI with minimal manual interaction. Was involved in product management, project delivery, and client implementation.
Rebuilt 6 websites of a client which were hacked. Using a tool, I retrieved the archived pages of these websites from http://www.archive.org.Further, I did coding in PHP, MySQL to bring the websites back to their original state.
Was associated with a company, initially as a consultant, and then as a “Member – Board of Directors” for a brief period.
Played the role of a consultant for 2 companies to help them set up their web infrastructure
Responsible for IT Project & Program Management

Web DevelopmentProject ManagementClient Implementation

Diebold software services pvt. ltd

Director – products /Delivery Head / Manager - Support

Jan 2005 – Nov 2012 · 7 yrs 10 mos · Mumbai Area, India

Diebold is Ohio based services company providing integrated technology solutions that enable its customers to maximize their self-service and security capabilities.
Planned and managed an overall $2 M program budget
Managed 6 cross functional teams, with total team size ranging from 10 to 60 people through 5 project managers/leads
Of these, two teams were software product development teams responsible for managing products focused on ATM middleware and ATM monitoring.
Additionally, responsible for managing the Implementation team responsible for ATM monitoring product and the Tech Doc, ATM support and L2 support within the IDC
Independently established the Level 2 Support team and the Technical Documentation team at IDC
Transitioned and streamlined software development, testing and support of multiple product lines from North America and EMEA to the IDC.
Part of the Executive team which helped secure IDC, CMMi Level 3 certification
Added transparency to IT operations by developing strong business partnerships and formalizing the lines of communication

Program ManagementTeam ManagementTechnical DocumentationSoftware Development

Tcg software services p limited.

Managing Consultant

Jul 2003 – Dec 2004 · 1 yr 5 mos · Mumbai Area, India

Part of the GoldenSource [Earlier – Financial Technologies International] ‘Offshore Total Center’ (OTC) in Mumbai, whereby USD 20 Million were committed to be invested
Products catered to capital market enterprises for Back office accounting, Reference data maintenance, Corporate actions processing and Transaction management.
Headed Product Support Team, Remote Support Services team and Build & Release Engineering Team
Awarded “Employee of the Year” award in 2004 for teamwork and ability to meet aggressive deadlines

Product SupportRemote Support ServicesBuild & Release Engineering

Earlier companies [ibm | datamatics]

Project Manager / Team Leader / Developer

Mar 1991 – Jul 2003 · 12 yrs 4 mos · Mumbai Area, India

One of the few leads selected by Datamatics for sponsorship to the PMP® exam. Cleared the same in 1999
Assisted Project Mangers as a Technical Lead in the Project Management activities.
Played IT technical roles in various consulting capacities on different client projects.
Utilised SDLC framework and principles while working in the various stages of the IT projects.

Project ManagementSDLCTechnical Lead