Jul 2023 – Feb 2025 · 1 yr 7 mos · Ludhiana, Punjab, India · On-site

• Responsible for two hiring practices Sales & Marketing and Analytics & Technology with a team of 20+ recruitment consultants
• Client Management/Client Onboarding
• Revenue Generation/Revenue Management

Jul 2021 – Jul 2023 · 2 yrs · Ludhiana, Punjab, India · On-site

• Heading a team of 10+ comprising Analysts, Associates, Consultants, and Sr. Consultants for maximizing Revenue Generation through recruitment sales
• Stakeholder Management - Clients/Candidates
• Team Management & Development - Mentoring, Escalation Management, Conducting Reviews, Generating Reports using Excel & ATS
• Business Development – Existing client utilization & on-boarding new clients
• Managing E2E Recruitment Sales Process

Dec 2019 – Sep 2020 · 9 mos · Gurugram, Haryana, India · On-site

• Worked towards contributing to the growth of GMV with a contribution from 10% to 34% in a span of 3 months (JFM 2020) Worked for scaling up the total commission from 3.5% to 4.8% in a span of 3 months (JFM 2020)
• Helped in curbing the discounts and increasing net commission from 2% to 3.5% by making bookings through B2B portals Helped in conceptualizing and designing a framework for up-selling for travel
• Worked as a proof-reader and content curator for the playbook (travel guide)
• for travel influencers
• Helped execute the company's first pivot into Make-up/Beauty during Covid-19 by scaling up the sales with a contribution of about 22% with a 5% conversion rate in the first month of sales execution (July 2020)

Apr 2018 – May 2019 · 1 yr 1 mo · On-site

• Managed a portfolio of 6 destinations with a monthly revenue of 2.75 cr with a team size of 35+ Was responsible for portfolio planning, target planning, lead planning & distribution
• Helped and executed a strategy to cut down pilferage through Vendor Incentives, saving an annualized amount of INR 12 Lakhs leading to an increase in NEA (net earnings from agents) by 16%-20%
• Played a key role in hiring at the mid-management level, built & hired a team of approx. 25 people across sales & account management, vendor management, operations management
• Helped and worked towards the training of the new joiners by helping them with mock calls and sales pitch

Aug 2016 – Mar 2018 · 1 yr 7 mos · On-site

• Was responsible for managing a team of 7+ Traveler Handlers
• Helped the associates improve their AHT (Average Handling Time) and UT rates (Call Utilization Rate) by documenting sales pitches and ensuring adherence to it after listening to the records
• Worked as a senior AH (Agent Handler) where was responsible for getting in about 60% (~15 lacs) of the monthly revenue of the destination ~ which grew nearly 6 times to 90 lacs in a span of 6-8 months
• Volunteered for an experiment on increasing conversion rates by working on a set framework to call the leads and grow the conversion rates from the standard rate of 8% to 13%
• Executed the TPC (Trip Protection Coverage) experiment by selling it on 35% of the trips sold in a quarter surpassing the benchmark by 5% ~ Later the campaign got integrated permanently in the form of convenience fee

Jan 2016 – Jul 2016 · 6 mos · On-site

• Was responsible to generate sales via cold calling - was awarded star performer for consistently maintaining conversion rates over 12% (standard rates ~ 9-10%)
• Was responsible for meeting vendor conversion targets
• Was responsible for scaling up cross-selling of flights (as a product) to the potential users Worked with L&D for sharing product advancements with biz-teams

Mar 2015 – Oct 2015 · 7 mos · New Delhi Area, India · On-site

• Was responsible for selling DL management courses from institutions like Welingkar, Alliance University, and Narsee Monjee
• Was responsible for generating appointments and then doing closure through cold calling and generating appointments
• Hosted events in corporate setups to generate leads and do closures