Feb 2021 – Oct 2021 · 8 mos

• Founded in 2020 and relaunched in the middle of a pandemic, CoLearn is on a mission to bring Indonesia to the top 50% of Global PISA ranking by being laser-focused on math & STEM first.

Jul 2018 – Feb 2021 · 2 yrs 7 mos · Bengaluru Area, India

• Newton School (formerly, Bolo) is an innovative online coding academy founded by Nishant Chandra (IIT-Roorkee '14, IIM-C '17, Unacademy Growth) and Siddharth Maheshwari (IIT-Roorkee '14, InMobi) and it is dedicated to teaching the in-demand technologies to become software engineers at ₹0 up-front cost with the guaranteed job of 6+ LPA in some of the top Product companies of India and abroad. It is backed up by some of the top venture capitalists in the country.

Jan 2017 – Mar 2018 · 1 yr 2 mos · Bengaluru Area, India

• Unacademy is an education technology start-up and India’s largest online learning platform.
• Contributions:
• Built and headed a team of 25 members for Educator onboarding, retention, and quality control from scratch. Established KPIs and build dashboards to analyze team performance, disseminate learnings to leadership, and designed bonus structures for the team. Collaborated with Acquisition, Product, and Tech teams to create internal tools for ERM team, dashboards, product features for educators.
• Was a part of the core team managing the business operations and reporting directly to the CEO.
• Internal member of POSH (Prevention of Sexual Harassment) committee with an aim to create and maintain a safe work environment.
• Acted as Chief of Staff to the CEO managing investor relations, company payroll, general administration and legal compliances.

Jul 2014 – Sep 2015 · 1 yr 2 mos · Mumbai Area, India

• Testbook.com is an online content provider to prepare for competitive exams in India. This Mumbai-based startup aims at building a personalized one-stop solution for all competitive exams in the country.
• Contributions:
•  Content Management - Administered and coordinated various teams including Content Development, Quality Check, and Data Entry teams. Automated complete content pipeline and liaised with cross-functional teams (Tech, Ops, etc.), thereby increasing overall efficiency.
•  Offline Marketing - Launched campaigns to create awareness about exam specific products in various colleges across multiple cities. Coordinated with Creative Team to drive innovative email campaign to sustain user engagement and customer retention. Involved in TV, print marketing to widen the reach. Organized seminars in different colleges to identify synergies and in the process motivate them to adopt Testbook platform.
•  Customer Support - Assembled Customer Support Team to address issues from diverse topographic customers via phone, mail, and webchat. Facilitated mechanism to coordinate with Tech team to quickly resolve critical issues affecting experience. Tracked customer care performance and incorporated mechanisms for customer feedback to keep updating the Product Team for improvements.

May 2012 – Apr 2014 · 1 yr 11 mos · Pune, Maharashtra

• Project Description:-
• Client: AT&T
• The Application involved development of different modules of AT&T mobile site. It offered mobile users of AT&T to do online payments, make bill payment, schedule payment, change of plans, check or upgrade the available usage. View their services, add/remove services, check current usage, view bill summary and reset Voicemail Password.
• This portal served as same look and feel UI to different kind of devices (iPhone, Android, Win7, Blackberry). The portal is developed using Volantis MCS (Multi Channel Server) framework, XDIME (Device independent markup) language to reduce the efforts needed to create and maintain different portals for different family of devices and is serving almost all the devices available and capable to browse WAP Portal.
• Role:
•  Monitored the applications proactively and ensured defect detection to ensure quality delivery.
•  Identified the end user issues and coordinated with downstream application team to mitigate the issues with SLA.
•  Developed consolidated defects report, communicated the same to all concerned teams and got them fixed on priority.
•  Interacted with clients directly, managed change requests and planned modules in collaboration with ATT and TechM associates.
•  Enumerated defect details and sent cumulative status reports to teams across.
•  Kept track of all the defects and updated the ETA accordingly.
•  Updated and reviewed test cases on QC.
•  Led meetings like Daily Status, Weekly Status, Retro, Sprint Planning, Sprinting Tasking, Product Backlog Grooming Session and Release
• Planning with the client and in-house team.
•  Performed regression testing on various platforms like iOS, Android, Windows and integrated system testing in accordance with client.
•  Pioneered in defect fixing, analysis, participated in Outages, estimation, preparing design document, design, technical review, implementation and support.
•  Mentored new trainees and helped in building a pool of ready-to-use resources.