Shashwat Gupta

Co-Founder

India15 yrs 11 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Built AI voice agents to capture missed customer calls.
Scaled tech infrastructure for India's largest student accommodation platform.
Led engineering teams to develop scalable microservices architecture.

Stackforce AI infers this person is a SaaS architect with expertise in AI-driven solutions and scalable infrastructure.

Contact

shashuec@gmail.com LinkedIn

Skills

Core Skills

Conversational AiAutomationMicroservicesMentoringCloud ComputingSoftware DevelopmentBackend Development

Other Skills

AJAXASP.NETAWSAgile MethodologiesAmazon EC2AndroidArchitectural decisionsAstra Website ProtectionBigQueryCC++CSSDeep LearningEC2Generative AI

About

Hi, I'm an ex-UniAcco CTO who watched businesses lose thousands of customers to unanswered calls — now I'm building AI voice agents to fix this. Every night at 6 PM, most businesses stop answering. But customers keep calling. I've seen this problem everywhere. At UniAcco, I scaled tech infrastructure for India's largest student accommodation platform, handling thousands of daily inquiries. One pattern stood out: we lost 30% of international student leads to missed after-hours calls. Now I'm building ConversAI Labs — AI voice agents that never miss a call: → Answer 100% of calls, even at midnight → Book appointments directly into your CRM→ Speak Hindi, English + regional languages fluently → Cost less than hiring night shift staff → Set up in just 48 hours We're helping diagnostic centers, clinics, and service businesses capture every opportunity. Background: - CTO @ UniAcco (2022-2024): Scaled platform to 50K+ students - Led teams building real-time systems at scale - Shipped AI/ML products that actually work If you're tired of losing customers to "we're closed" messages, let's talk.

Experience

Conversailabs

Co-Founder

May 2025 – Present · 10 mos

Leading the end-to-end development of ConversAI Labs’ AI-first lead management platform, powered by Large Language Models (LLMs), conversational AI, and automation.
Architecting scalable SaaS solutions using OpenAI, Google Gemini, RAG, and advanced NLP.
Building cross-channel automation (voice, WhatsApp, email) for lead qualification and CRM sync.
Leading a cross-functional team to rapidly deliver innovative AI features and real business impact.

Large Language Models (LLM)Conversational AIAutomation

Uniacco

Chief Technology Officer

Sep 2022 – Nov 2024 · 2 yrs 2 mos · Mumbai, Maharashtra, India

Unischolars

Chief Technology Officer

Sep 2022 – Nov 2024 · 2 yrs 2 mos · Mumbai, Maharashtra, India · On-site

Nykaa.com

VP Engineering

Mar 2018 – Jul 2021 · 3 yrs 4 mos · Gurgaon, India

Over the course of 3 and half years, I built a team of around 35-40 engineers across all domains backend, frontend and QA.
I was heading various pods in Nykaa (User, Product ,Marketing) .
Major tasks I worked on:
1) Moved services from monolithic to its own microservice architecture to allow individual teams to scale and work independently. We did it with the aim to have zero error and zero downturn which increased the complexity manyfolds.
2) Mentored managers/leads so that they take responsibility and act as owner to their modules. I was managing close to 6 engineering managers.
3) Architectural decisions on backend and frontend systems so that the systems we are rebuilding have less debt and they can scale to handle load for next 5-10 years.
4) Working closely with the product and business team to define high impacting product flows.
Technologies we used:
React , AWS , Serverless , Java, Python , Google Cloud, Native Apps

MicroservicesMentoringArchitectural decisionsReactAWSServerless

Trulymadly.com

Director of Engineering

Aug 2013 – Feb 2017 · 3 yrs 6 mos · New Delhi Area, India

I run the entire Engineering and QA teams for all TrulyMadly products. I have also built the engineering team from scratch, hiring devs and QA engineers.
Technologies Worked on: AWS,Google Cloud, Mysql, BigQuery, Nodejs, PHP, Android.

AWSGoogle CloudMySQLBigQueryNode.jsPHP+3

Vdopia inc.

2 roles

Engineering Manager

Promoted

Sep 2012 – Aug 2013 · 11 mos

Senior Software Engineer

Apr 2010 – Sep 2012 · 2 yrs 5 mos

Have worked on Hive Based Report Generation to offload processing done by the serve machines.
Sound knowledge of EC2 and tools. like Redis.MongoDB.Mysql.PHP.JAVA
Manages the backend written in PHP,MySQL which uses EC2

HiveEC2PHPMySQLBackend Development