Nov 2021 – Jan 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India

• First Product hire at Zepto, which is a fast-growing startup that delivers groceries in 10 minutes through an optimised network of dark stores that we're building across the country!
• Led product for the entire consumer org at Zepto focussing on Growth, Revenue, Monetisation, Shopping Experience, Customer Data Platforms, Fraud and Customer Experience and Support.

Oct 2021 – Nov 2021 · 1 mo

Jul 2020 – Oct 2021 · 1 yr 3 mos

• Gojek is Southeast Asia’s leading on-demand, multi-service tech platform providing access to a wide range of services including transport, food, delivery, logistics, payments and financial services. Gojek became Indonesia’s first decacorn in 2019 and announced its merger with market-leading e-commerce giant Tokopedia, to form the GoTo Group in 2021.
• Launched GoClub, a points-based tiered loyalty program that focuses on rewarding service perks and retaining our best users; liaising with 100+ stakeholders, and acquiring 1.5M+ users within 3 months.
• Leading entire incentives verticals with a team of ~40 engineers, data analysts and data scientists to build habits for customers on Gojek; a USD 10B startup connecting more than 170 million users to over 2.5 million drivers, merchants, and service providers in Southeast Asia; driving the platform OKRs and product charter for customer incentives which includes vouchers, subscriptions, loyalty programs, and missions to improve customer experience and engagement on the Gojek promos page
• Collaborated closely with research, design and engineering teams to redesign the subscriptions on promo page to improve CTR by 4OX and Purchase rate by 30X and then internationalized to SG, VN, and TH markets

Jan 2019 – Jul 2020 · 1 yr 6 mos

• Led and launched 2 biggest strategic initiatives for Marketplace – Chained and ETA based Allocation for 4W in Indonesia and Singapore, by collaborating across 4 product groups with various functions (Data, Engineering, Design, Data Science) and external teams such as Google to bring an uplift of +3% BCR, +5% TPH and -10% ATA and deliver a deliberate and reliable experience for end users
• Worked closely with the recruitment team to increase Allocation team size by 6X from 2 to 12 engineers by Dec ‘19. While building the team, shipped 10+ features in 2019

Oct 2017 – Dec 2018 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Responsible for the complete product roadmap for Ola Share working towards making Share profitable as well as improving the customer and partner experience.
• Ola Share:
• Developed and launched new share algorithm thus increasing ENTR by 5% absolute
• Conducted AB tests to increase matching success rate by 3% without having a
• negative effect on customer experience metrics
• Designed the product roadmap for 4 quarters to improve the business funnel metrics
• and solve customer issues related to Share
• Ride Later:
• Responsible for driving complete business and product funnel for Ride later
• Implemented the new allocation algorithm to increase bookings and GMV by 8%

Jun 2017 – Oct 2017 · 4 mos

• Handled the product roadmap, strategy and execution for Prime Business
• Launched Smart Alerts and Ticketing platform for Prime Business to improve the communication workflow between OPS, OPC and BD team to reduce the average issue resolution time from 1 hour to less than 10 min
• SPOC for driving high impact cross-functional projects - Vehicle allocation, Route planning, Finance ERP
• Conceptualized and designed the model for relay as a service

Jun 2016 – May 2017 · 11 mos

• Developed highly reliable and fast Auto Vehicle Planning and S&OP algorithm with 90% usage as part of Apollo Project to maximise indent fulfilments, reduce dry runs and optimise trip costing (challan costs, vehicle proximity, vehicle utilisation)
• Developed a real-time pilot tracking tool for getting live status of pilot availability, estimation of pilot requirement while ensuring better pilot life at all the pitstops
• Streamlined new real-time process for Placement Assurance across all pitstops and OPC team to ensure 100% placements are on-time
• Developed a robust Diwali sale plan to ensure each indent getting served with adherence to placement timings while Rivigo was expanding by 200% and driving vehicle planning from end to end
• Created the concept of "free birds" while driving S&OP for effective vehicle utilisation, serving more indents and increasing revenues
• Setting up and streamlining process of Pre-Inspection desk and planning team, de-bottlenecking issues at the hubs, coordinating with OPS team and AL team to ensure 100% pre-inspection for critical clients

Sep 2015 – Nov 2017 · 2 yrs 2 mos · Gurgaon, Haryana, India

• Solving the up ticking stress levels across all generations by providing a healthy alternative of natural relaxation drinks in India