Chirag Karnani

Operations Associate

Mumbai, Maharashtra, India4 yrs 3 mos experience

AI EnabledAI ML Practitioner

Key Highlights

3.5+ years in payroll and operations.
Expertise in US and Canadian payroll operations.
Pursuing advanced Data Analytics program.

Stackforce AI infers this person is a Data Operations Specialist with a focus on HR and Analytics in the SaaS industry.

Contact

chirag.karnani@adecco.com LinkedIn

Skills

Core Skills

Operations ManagementData-driven Decision MakingCustomer ServiceHuman Capital Management

Other Skills

ADP PayrollArtificial Intelligence (AI)Back Office OperationsBusiness AnalyticsCalendarsClaims ManagementCommerceCommunicationConsumer ServicesCustomer EngagementCustomer Relationship ManagementCustomer SupportCustomer analyticsData AccuracyData Entry

About

I’m an MBA graduate in Analytics and Data Science from Manipal University Jaipur with 3.5+ years of professional experience in payroll, customer support, and operations across organizations like Wipro, Hexaware, WNS, and currently Adecco (deployed at Accenture). At Wipro, I developed expertise in US and Canadian payroll operations, ensuring accuracy, compliance, and process efficiency. Moving into customer support at Hexaware, I built strong client-facing, communication, and problem-solving skills while working with CRM platforms like Salesforce. At WNS, I advanced to Senior Operations Associate, handling complex airline operations, ticket reissues, and customer compensation cases using Sabre. Currently, at Accenture, I’m contributing to client operations while pursuing an advanced Data Analytics program to transition into analytics-driven roles. My MBA capstone project, “Unlocking Business Value with Data Science”, explored how analytics can improve decision-making, operational efficiency, and customer engagement. This blend of business operations expertise and data science training equips me with a unique perspective to deliver actionable, data-driven solutions. I’m passionate about leveraging analytics to solve business challenges and eager to take on opportunities as a Data Analyst. Let’s connect if you’re looking for a professional who bridges the gap between operations knowledge and analytical expertise.

Experience

Adecco

Business Operations & Client Solutions Associate

Aug 2025 – Present · 7 mos · Navi Mumbai · On-site

Deployed at Accenture through Adecco, I primarily work as a US HR Recruiter, connecting with candidates via calls and emails to assist them in completing their job applications and ensuring timely progress throughout the hiring process. I consistently meet SLA targets while maintaining high standards of data accuracy and candidate experience. In addition to recruiting, I support client operations with reporting, process optimization, and data management, collaborating with cross-functional teams to enhance overall efficiency and analytics-driven decision-making.

Data ManagementReportingProcess OptimizationOperations ManagementData-driven Decision Making

Career break

Career transition

Jul 2025 – Aug 2025 · 1 mo · Mumbai, Maharashtra

Took a planned career break to upskill in Data Analytics, Machine Learning, and AI. Enrolled in an advanced program covering Python, SQL, Power BI, Tableau, Advanced Excel, and applied ML/AI techniques. Currently continuing this program alongside my professional role, working on hands-on projects and building a portfolio to transition into a data-driven, analytics-focused career.

Wns

Senior Operations Associate

Mar 2024 – Jun 2025 · 1 yr 3 mos · Navi Mumbai, Maharashtra, India · On-site

Supported airline operations by reissuing tickets, managing guest compensation requests, and resolving service-related queries with accuracy and empathy. Utilized Sabre to process bookings and ensure seamless travel experiences for customers. Delivered high-quality support in a fast-paced, high-volume environment while developing expertise in operational workflows, issue resolution, and client-focused service delivery.

SabreCustomer SupportIssue ResolutionOperations ManagementCustomer Service

Wipro

Associate

Jul 2022 – Jan 2024 · 1 yr 6 mos · Navi Mumbai, Maharashtra, India · On-site

Managed payroll operations for both US and Canadian employees, including daily off-cycle payments, overtime, union dues, and one-time bonuses, ensuring compliance with regional payroll regulations. Handled overpayment recovery by booking claims and coordinating with the overpayment team to ensure resolution. Processed and validated time files for hourly employees prior to bi-weekly payroll runs. Leveraged SAP HCM, HRX Assist, and IBM Content Navigator to streamline payroll workflows and maintain comprehensive employee records. Built strong expertise in payroll systems, data accuracy, and large-scale HR operations.

Payroll OperationsSAP HCMData AccuracyHuman Capital ManagementOperations Management

Hexaware technologies

Operations Executive

Aug 2021 – Jul 2022 · 11 mos · Navi Mumbai · On-site

Provided end-to-end customer support for extended warranty claims, ensuring timely and accurate resolution of service requests. Handled inbound calls, assessed warranty coverage, and guided customers through claim submissions, demonstrating empathy and a customer-first approach. Utilized Salesforce to track cases, manage workflows, and maintain detailed records of customer interactions. Developed strong communication and problem-solving skills while working in a dynamic, high-volume environment. This role offered valuable exposure to CRM systems, claims management processes, and client servicing best practices, laying a solid foundation for future roles in operations and data-driven service delivery.

SalesforceCustomer Relationship ManagementClaims ManagementCustomer ServiceOperations Management