Jun 2025 – Sep 2025 · 3 mos · Mumbai, Maharashtra, India · On-site

Mar 2022 – May 2025 · 3 yrs 2 mos · Mumbai, Maharashtra, India

Oct 2021 – Mar 2022 · 5 mos · Mumbai, Maharashtra, India

• Collaborated closely with tech, UX, and customer support teams to optimize the shipment tracking and proof of delivery modules of a B2B supply chain transformation product.
• Conducted thorough analysis and identified pain points in the existing modules, leading to targeted improvements that enhanced overall product functionality and customer experience.
• Aligned cross-functional teams to collaboratively develop and enhance product features based on customer requests, ensuring alignment with customer requirements and feedback.
• Worked hand-in-hand with the founder to create and execute a comprehensive product roadmap, providing a clear vision for product development and market success.
• Demonstrated effective leadership by leading the prioritization of the product backlog and sprint planning process, resulting in timely and efficient product releases.
• Conducted client visits (Gemba) to gain a deep understanding of their processes, identifying areas for improvement, and driving data-driven decisions to optimize the product's value and customer satisfaction.
• Maintained detailed documentation of feature requests and provided regular updates to stakeholders on progress and priorities, fostering transparency and alignment across the organization

Oct 2020 – Oct 2021 · 1 yr · Mumbai, Maharashtra, India

• Collaborated with leadership to develop dashboards and internal applications, meeting business requirements for data-driven decision-making.
• Conducted weekly meetings with business analysts to track product backlog progress and review change requests.
• Analyzed feasibility of changes and provided UAT sign-offs after testing new features.
• Gathered and visualized data for strategic decisions, reporting key revenue trends to the CEO.
• Assisted in driving strategic growth initiatives and participated in strategic reviews.
• Created compelling case studies in collaboration with marketing and project leads.
• Led the successful launch of a sales education video repository.
• Conducted competition analysis and market research to stay informed on industry trends.
• Conceptualized and prioritized interactive sales and delivery performance dashboards.
• Optimized user experience in internal applications through feedback sessions.
• Received recognition from the CEO for exceptional performance, including an iAppreciate Card, for compiling strategic information with quick turnaround time.

May 2019 – Jun 2019 · 1 mo · Mumbai, Maharashtra, India

• Project 1 - Business Process Improvement
• Streamlined budget consolidation and work plan generation by identifying pain points in the supply chain management team's manual process.
• Designed and implemented automation using Excel Macros to optimize the entire process, enhancing efficiency and accuracy.
• Project 2 - Master Data Harmonization
• Analyzed data from multiple sources, uncovering inconsistencies in the master data.
• Updated and cleansed the master data with accurate and up-to-date information.
• Provided practical recommendations for ongoing database harmonization, ensuring data integrity and consistency.

Mar 2019 – Apr 2019 · 1 mo

• Documented comprehensive product requirements and designed user journey maps, providing a clear project scope for stakeholders.
• Collaborated closely with UX and development teams, translating ideas into a well-defined Minimum Viable Product (MVP).
• Fostered cross-functional teamwork, facilitating efficient communication and seamless coordination throughout product development.
• Elicited requirements, wrote user stories, and created user journey maps for a successful white-label app.
• Worked collaboratively with the vendor's software development team to ensure adherence to specifications during app development.
• Led testing efforts and provided valuable guidance to enhance the user experience.

Feb 2016 – May 2018 · 2 yrs 3 mos · Mumbai Area, India

• Digital Transformation Project - Leading Bank
• Developed responsive and authorable webpages for the bank's public portal using HTML, CSS, jQuery, and the Backbase framework.
• Implemented SEO requirements and guided the team in writing SEO-friendly code to enhance the portal's visibility.
• Led and mentored a team of 5 trainees in populating content for the newly developed website.
• TCS's Mobility Wing
• Developed a Mobile App for a client using HTML, CSS, jQuery Mobile, and IBM MFP.
• Coordinated with the testing team to resolve numerous UI defects, ensuring a smooth user experience.
• Created a comprehensive User Manual for the Mobile App and played a pivotal role in publishing the app on Google Play Store and Apple Store.
• Received "Best Team" and "On the Spot" awards for outstanding contributions.

Jun 2015 – Aug 2015 · 2 mos · Mumbai

• Managed clients' digital assets, ensuring their effective utilization and optimization.
• Conducted diverse SEO activities, including Link Building, Keyword Optimization, and On-Page SEO, to boost clients' online visibility.
• Created eye-catching infographics and images for social media campaigns to enhance brand engagement.
• Utilized Google Analytics, Adwords, and Facebook Insights to generate comprehensive reports and analysis for clients, providing valuable insights for data-driven decision-making.

Jan 2015 – Mar 2015 · 2 mos · Mumbai Area, India

• Executed successful promotional campaigns to raise awareness of the Freecharge mobile app, driving app installations and user engagement.
• Actively engaged with the target audience, guiding them in installing and effectively using the app.
• Collaborated with college groups, distributing promo codes to maximize the reach and impact of the campaign.

Jan 2015 – Feb 2015 · 1 mo · Mumbai Area, India

• Developed engaging content and designed captivating graphics for social media channels.
• Strategically promoted the business on diverse social media platforms to increase brand visibility and engagement.

May 2014 – Oct 2014 · 5 mos

• Authored engaging articles for Aapka Times publication.
• Designed captivating images to promote Aapka Times through various channels.