May 2024 – Present · 1 yr 11 mos

• The Product-Led Alliance exists to create a space to help individuals and organizations drive company-wide alignment around the product as the scalable, sustainable source of business growth.

Oct 2022 – Present · 3 yrs 6 mos · Bengaluru, Karnataka, India · On-site

Jun 2022 – Present · 3 yrs 10 mos · Remote

• Working with early stage startups to take products from ideation stage to the market and further growth.
• 1. Designed a collections automation platform for an indian NBFC leveraging ML models to improve collection efficiency.
• 2. Designed and developed a card product for a UK based fintech firm
• 3. Designed a blockchain based EdTech platform for an indian startup
• 4. Worked as a business and product consultant for an upcoming indian neobanking firm
• 5. Worked as a product consultant for a leading indian NBFC for the go-live of their USBL product

Jan 2021 – Jun 2022 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

• Product ownership for digitization of the customer journey (Onboarding, digital fulfilment), Optimization of operational processes
• Defining the product vision, converting it to tech requirements and leading all activities necessary to deliver the Product (UI/UX, User stories, Testing, Ops feedback, Demo, Release etc.)
• Business Intelligence including the ownership of data warehouse
• Responsible for post-release product tracking, user analytics and overall business metrics tracking
• Building the product roadmap including PRDs and own the resources for Knowledgebase management
• Partnering with key stakeholders across business & technology teams for product design & development in agile environment
• Partnering with other key stakeholders from legal, compliance and finance for sign-off
• Leading the Vendor management and integrations for CRM, Auto-dialers, SMS services and Evaluation for new services like LMS and KYC services
• Designed and delivered a web application for DSA partners for pan India leads onboarding
• Owned the customer facing web application to drive leads via digital marketing campaigns
• including landing page design, user journey tracking and funnel metrics
• Delivered a low touch fulfilment journey - involving the digital KYC (digilocker and VKYC), eNACH, and eSign

Sep 2020 – Jan 2021 · 4 mos · On-site

• Handled multiple digital lending products(tech) involving credit, finance and collections
• Led the Data Engineering team of 6 DEs and a 4-member product analytics team supporting companywide analytics/data requests
• Developed a B2B SaaS product for credit evaluation of borrowers for unsecured MSME business loans
• Played key roles in valued projects like co-lending business, collection software and LMS implementation

Apr 2019 – Sep 2020 · 1 yr 5 mos · On-site

• Supervised data migration, storage and reporting for new products and systems
• Delivered a central DWH sourcing from more than 10 different data sources and 200+ tables and collections;
• resulting in 10x faster and efficient analysis, saving 80+ manhours daily for analysts, data science and ops teams.
• Designed a central data platform to cater for org level data requests, reporting and visualisations
• Identified process gaps and suggested methods to improve overall loan disbursal TAT.
• Identified terms acceptance pattern and customer pool for potential additional monthly disbursals.

Feb 2018 – Mar 2019 · 1 yr 1 mo · On-site

• Managed cross-team communications and requirement gathering from stakeholders for NP development
• Monitored and analysed the feature adoption and performance for further enhancement planning
• Optimized processes via automated scripts for data extraction & report generation saving 90 manhours daily.
• Designed automated reports tracking more than 30 product features to ensure performance and adoption.
• Led pilots to test and design products for additional customer acquisition, improved customer experience

Dec 2016 – Feb 2018 · 1 yr 2 mos · Gurgaon, India · On-site

• Worked on multiple projects for 3 top Fortune 150, US Pharma companies.
• Managed communication, issue resolutions for ongoing projects and led daily client interaction.
• Led short term engagements involving data analysis and reporting with client’s price analytics team
• Reduced process run time by more than 50% and helped in cost cutting by introducing automated reports.
• Modeled an excel tool to generate erosion report using sales data for 13 products in over 40+ countries.
• Introduced methodology to identify the various drivers of price erosion for over 15 products in Europe.
• Modeled an excel tool enabling affiliates to identify, store and report various erosion drivers over time.

May 2015 – Jul 2015 · 2 mos · Jaipur Area, India

• Designed a real-time multi-device monitoring system, which acted as a unified interface providing a scheme for monitoring the data output from multiple neonatal care devices on a single platform.