Jul 2023 – Dec 2024 · 1 yr 5 mos · New Delhi, Delhi, India · Remote

• Context: Spearheaded digital payment product strategy and innovation for African markets,
• with a focus on customer trust, performance optimization, and regulatory alignment.
• 🚀 Reduced payment processing time by ~44% by launching a new POS product with integrated payments, smart inventory, and faster transaction workflows.
• 📈 Increased app engagement by 25% and improved monthly retention for recurring users by delivering a fintech app with seamless in-app KYC, smart planning, and intuitive UX.
• 🔍 Cut payment failure rates by 20% by customizing POS systems for small retailers using embedded analytics, sales tracking, and real-time payment intelligence.
• 🛠️ Accelerated time-to-market by 30% through Agile best practices, cross-functional coordination, and a tight product execution loop.
• 🛡️ Enabled compliant, scalable digital payments by collaborating with Nigeria’s NIMC & CBN to integrate KYC flows and increase regulatory trust.

Sep 2021 – Feb 2023 · 1 yr 5 mos · Bengaluru, Karnataka, India · Hybrid

• Context: Led fintech product initiatives for SME users, driving adoption, operational efficiency, and user satisfaction across India’s digital agri-fintech space.
• 🧭 Launched a SME-focused fintech solution, acquiring 10K+ users in 3 months and reaching ₹100 Cr+ GTV in under 5 months.
• 🌟 Improved CSAT from 3.5 to 4.2 by launching a CRM with 360° user views, enabling proactive support and intelligent issue routing.
• 💳 Rolled out in-app payments, QR modules, and connected banking, increasing feature adoption and reducing friction in daily financial tasks.
• 🏃‍♂️ Reduced dev cycles by 20% by orchestrating Agile rituals and aligning cross-functional pods for faster, focused delivery.

Mar 2021 – Sep 2021 · 6 mos · Indore, Madhya Pradesh, India · Remote

• Context: Focused on growing digital payments and onboarding within rural India’s agri-inputs ecosystem.
• 💡 Achieved 86% digital payment adoption in 30 days by driving UX-led improvements in payment workflows.
• 🚪 Reduced onboarding drop-offs by 30% by redesigning the registration journey to be faster and more user-friendly.
• 🧪 Improved product-market fit using A/B testing, feature usage data, and customer feedback to guide backlog prioritization—boosting active user engagement by 18%.

Jun 2019 – Feb 2021 · 1 yr 8 mos · Madhya Pradesh, India · On-site

• Context: Bridged product operations and go-to-market in a fast-scaling agri-tech startup serving rural India.
• 📢 Led pan-state ATL/BTL campaigns, increasing awareness of government-supported agri services by 40% and reducing marketing spend by 20%.
• 🧭 Launched Gram Uday Centers across MP & MH, resulting in a 25% uplift in sign-ups via targeted community engagement.
• 🚛 Improved logistics workflows by 30%, shortening delivery lead times and enabling faster rollout of new offerings.

Sep 2018 – Jun 2019 · 9 mos · Gurugram, Haryana, India · On-site

• Context: Built farmer-first digital platforms to improve market access, data transparency, and policy awareness.
• 📱 Developed a Mandi App to democratize price discovery and market insights for farmers—helping improve access to competitive pricing.
• ☎️ Designed IVRS solutions tailored to rural user needs, extending 24/7 access to policy updates and increasing information reach by 35%.

Dec 2017 – Aug 2018 · 8 mos

Jul 2016 – Nov 2017 · 1 yr 4 mos

Feb 2016 – May 2016 · 3 mos · Gulbarga, Karnataka, India · On-site