Swapnil Roy

Operations Associate

Goa, India6 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led operations for over 900 interviews.
  • Achieved 150% growth in interview management.
  • Designed innovative onboarding solutions.
Stackforce AI infers this person is a skilled operations manager with a focus on process automation in the SaaS industry.

Contact

LinkedIn

Skills

Core Skills

Operations ManagementProcess Automation

Other Skills

Community BuildingManagementOnboarding Lifecycle DesignOperationsQuality MonitoringTeam Leadership

Experience

Ministry of defence of india

IES Officer

Apr 2021 – Present · 4 yrs 11 mos

Barraiser

Operations Manager

Jun 2020 – Dec 2020 · 6 mos · Bengaluru, Karnataka, India

  • Managed end to end operations of 900+ interviews across 8 domains; Led a team of 6 to achieve CMGR of 150% over a period 6 months
  • Achieved 60% reduction in TAT through process automation using tools like JIRA, SQL, Zapier, Hubstop and Excel
  • Built and engaged community of 200+ high quality freelance interviewers from India and USA spanning across 8 domains
  • Created end to end onboarding lifecycle and Optimized team bandwidth (50% reduction) by automating tasks using JIRA and Zapier
  • Designed Interviewer Portal for one stop solution for all user operations
  • Devised Interviewer Quality Score to monitor interview quality
Operations ManagementProcess AutomationTeam LeadershipCommunity BuildingOnboarding Lifecycle DesignQuality Monitoring

Indian institute of technology, delhi

Sports Secretary

Apr 2015 – Mar 2016 · 11 mos

Education

Indian Institute of Technology, Delhi

Bachelor’s Degree — Mechanical Engineering

Jan 2013 – Jan 2017

Delhi Public School

Jan 2006 – Jan 2013

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