Divya Agarwal

Program Manager

Bengaluru, Karnataka, India6 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in scaling complex programs.
  • Expertise in data analysis and project management.
  • Significant improvements in service quality and issue resolution.
Stackforce AI infers this person is a Program Manager with expertise in operational efficiency and cross-functional collaboration.

Contact

Skills

Core Skills

Technical TroubleshootingRoot Cause AnalysisCustomer ServiceLeadership

Other Skills

Agile MethodologiesAgile Project ManagementAnalytical SkillsBusiness ValuationCollaborationCommunicationDCF ValuationData AnalysisDevice QAEquity ValuationFinancial ModelingGenerative AIGo-to-Market StrategyLovableManagement

About

I’m a results-driven Program Manager with a proven track record of owning and scaling complex programs from 0→1 in fast-paced, cross-functional environments. With over 5 years of experience at Amazon, I have led the development and launch of global operational programs, significantly improving efficiency and user experience at scale. My strengths lie in strategic planning, data-backed decision-making, and driving execution against rigorous performance metrics. I have architected performance management frameworks and process optimizations that led to a 240 bps improvement in service quality and the reduction of over 98,000 issues. With hands-on expertise in data analysis (SQL, Advanced Excel, Tableau), project management tools (Jira, MS-Project), and a strong grounding in Agile and Waterfall methodologies, I bridge strategic goals with operational feasibility. My background in Finance and Ops (MBA) further enables me to evaluate ROI, manage budgets, and ensure program outcomes are tightly aligned with overarching business goals. I’m currently exploring new opportunities to leverage my skills in program ownership, strategic execution, and cross-functional collaboration to deliver meaningful impact at scale. Let’s connect.

Experience

Amazon

Program Manager(Packaging)-Supply Chain Management

Sep 2025Present · 6 mos · Bengaluru, Karnataka, India · On-site

Amazon

2 roles

Program Manager

Promoted

Aug 2022Sep 2025 · 3 yrs 1 mo · Pune, Maharashtra, India

Advanced Technician — Technical Troubleshooting | Root Cause Analysis | Device QA

Jul 2019Aug 2022 · 3 yrs 1 mo · Pune, Maharashtra, India

  • Resolved 50+ peer technical issues/month by optimizing support workflows, accelerating triage and resolution.
  • Addressed 15+ customer escalations/month with 95% resolution rate by collaborating with cross-functional teams to troubleshoot critical user-impacting defects.
  • Mentored 10+ team members on standardized troubleshooting protocols, improving first-contact resolution and reducing reliance on senior support.
Technical TroubleshootingRoot Cause AnalysisDevice QA

Education

Sinhgad Institute of Business Administration and Research

Master of Business Administration - MBA

Dec 2021Oct 2023

Foresight college of commerce

Bachelor of Commerce - BCom

Jan 2016Jan 2019

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