Payal Maru

Product Manager

Delhi, India4 yrs experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in integrating high-performance payment systems.
Proven track record in software engineering and product development.
Strong ability to bridge technical and customer experience.

Stackforce AI infers this person is a Fintech and Healthcare-focused Product Solutions Engineer with strong software development capabilities.

Contact

Skills

Core Skills

Product Solutions EngineeringCustomer ExperienceSoftware EngineeringProduct Development

Other Skills

AIAPIAdobe IllustratorArtBootstrapC (Programming Language)C++Cascading Style Sheets (CSS)ConfluenceCross-functional CollaborationDoodlingGrailsGraphic DesignGroovyHTML5

About

I’m passionate about solving complex business problems through technology - building products that simplify lives, enhance reliability, and deliver tangible value at scale. Currently, as a Product Solutions Engineer at Juspay, I work at the intersection of technology, customer experience, and payments, helping merchants integrate and optimize high-performance payment systems. My role combines hands-on technical troubleshooting, API-level debugging, and cross-functional collaboration to ensure seamless, secure, and scalable fintech solutions. My work blends technical problem-solving with customer empathy, ensuring each solution delivers both business and user impact. With 2+ years of prior experience as a Software Engineer at RxLogix, I’ve contributed across the product lifecycle — from backend design to delivering customer-centric features used by leading global clients. I enjoy bridging the gap between engineering depth and product vision, crafting solutions that are not only technically robust but also aligned with user and business goals.

Experience

Juspay

Product Solution Engineer

Jul 2025 – Present · 8 mos · Banglore

APITechnical TroubleshootingCross-functional CollaborationProduct Solutions EngineeringCustomer Experience

Rxlogix

Associate Software Engineer

Jun 2021 – Sep 2023 · 2 yrs 3 mos · Noida, Uttar Pradesh, India

Contributed to the development of a multi-tenant and multi-lingual enterprise web application built on Groovy-Grails, catering to top 10 global firms in the pharmacovigilance domain
Integrated AI, ML, and NLP capabilities to automate tasks, eliminate duplicate reports, and process unstructured medical records, driving 30% reduction in manual processing time and enhancing drug safety monitoring
Created comprehensive design documents, flow diagrams, and architecture specifications for PV Case Management product, enabling scalable feature rollouts
Led the end-to-end design and implementation of 5+ critical product features, from ideation to production release, partnering closely with product managers, QA, and DevOps teams to ensure on-time delivery
Participated in high-level and low-level design (HLD/LLD) reviews for distributed microservices systems, leveraging Redis caching to optimize architecture and achieving a 10% improvement in system response time
Delivered 24/7 technical support for production systems, ensuring prompt issue detection and resolution, and achieving boost in client satisfaction, thereby driving customer retention
Conducted thorough Root Cause Analysis (RCA) for critical incidents, driving faster resolution through data-driven insights and implementing targeted fixes to prevent future occurrences

GroovyGrailsAIMLNLPRedis+4

Covestro india private limited

Research Intern

Jun 2020 – Jul 2020 · 1 mo

The research was focused on the broader topic of Circular Economy and about efficient and sustainable ways of recycling polymers especially polyurethane
Done predictive analysis and comparitive study on the present state of materials circularity in India.

Burgerwalas

Graphic Design Intern

May 2020 – Jul 2020 · 2 mos

Worked on variety of products and activities such as website and social media marketing, advertising, corporate communications and corporate identity, i.e, giving the organisation a visual brand