Pankaj Barik

Operations Associate

Hyderabad, Telangana, India6 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

5 years of experience in retirement plan management
Proficient in transaction processing and customer service
Demonstrated leadership in operational efficiency

Stackforce AI infers this person is a Fintech professional with expertise in retirement plan management and transaction processing.

Contact

Skills

Core Skills

401(k) Retirement Savings PlansTransaction ProcessingCompliance Testing

Other Skills

401(k) RolloversAmazon Web Services (AWS)Client OnboardingCloud ComputingComplianceCustomer ServiceDOCKERDistribution formsDocument ReviewGitJenkinsKubernetesLinuxMavenProcess Improvement

About

Highly skilled Process Specialist with extensive 5 years of experience in managing Defined Contribution, Defined Benefit, and retirement plans. Proficient in overseeing money-out operations, executing transaction processing, and providing exceptional customer service. Demonstrated leadership capabilities with a keen focus on root cause analysis. Eager to leverage supervisory expertise and organisational acumen in a reputable company that prioritizes dedication,hard work and innovation.

Experience

Cognizant

2 roles

Process Specialist

Sep 2022 – Present · 3 yrs 6 mos

Executed institutional client transactions with prioritization on accuracy, completeness, and adherence to specific client
directives, and IRS guidelines for fund disbursements
➢ Supported leadership by overseeing workflow, addressing inquiries and escalations, and managing documentation and
Root Cause Analysis (RCA) reports during managerial absence.
➢ Act as Primary point of contact for new 401k clients throughout the onboarding process. As a part of Money-In will
be responsible for processing contributions made by employees and employers to our company's 401k plan. This
includes ensuring that all contributions are received and processed accurately and in a timely manner.
➢ Managed high-value transactions, including processing Enrollments, Provide Plan Admin and super admin access to
clients/ Employee as well, and executed database updates for client and company information alterations, such as
name and federal ID changes.
➢ Oversaw 401(k) plan contributions, ensuring precise and prompt processing of employee and employer contributions,
collaborating with the Benefits team to maintain compliance with federal and state laws.
➢ Enhanced operational efficiency by troubleshooting and rectifying process issues through established protocols, leading to
a 12% improvement in team performance. • Resolve discrepancies related to 401k contributions and transaction. Also
support to employees and plan participants with questions related to 401k contributions and transactions.

401(k) Retirement Savings PlansTransaction ProcessingRoot Cause AnalysisCustomer Service

Process Specialist

Sep 2022 – Present · 3 yrs 6 mos

Great west global business services india private limited

Specialist

Aug 2021 – Jul 2022 · 11 mos · Bengaluru, Karnataka, India · Hybrid

Handled transaction processing, quality checking, and work assignment with exceptional efficiency to ensure seamless and
error-free operations
➢ Resolved queries and escalated issues, guided Root Cause Analysis (RCA) to identify underlying problems, and
implemented effective solutions, resulting in a 15% decrease in client escalations
➢ Approving &processing of valid documents and distributing funds to the participants account from their 401k account and
processing of all types of transactions like Define Benefits, Define contribution, 401k, 403(b), 457, PNP, INO2 plan.
➢ Managed transactions for Required Minimum Distribution (RMD), Qualified Domestic Relationship Order (QDRO), and
Correctives.
➢ Trained and oriented newly hired employees, providing comprehensive process knowledge and conducting meticulous
quality checks on financial transactions to detect and correct errors.

Transaction ProcessingRoot Cause AnalysisQuality Checking

Infosys bpm

Senior Process Executive

Dec 2017 – Oct 2019 · 1 yr 10 mos · Bengaluru, Karnataka, India · Hybrid

Responsible for reviewing 50+ Mortgage documents like Appraisal, SSR, Note copy, Verification of Employment etc.
➢ Responsible for working on Application like One note, Outlook etc and with several type of mortgage application like
lending space, Compliance ease & LVDC.
➢ Scope and execute compliance testing in order to assess compliance with legal and regulatory policy requirements.
➢ As a senior took initiative of conducting refreshing training for new joiners and also used to solve team queries.

Compliance TestingDocument Review