Madhav Agrawal

Product Manager

Delhi, Delhi, India6 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Delivered GenAI products with 70%+ automation.
Achieved 90%+ model accuracy in AI systems.
Expert in AI evaluation and reliability practices.

Stackforce AI infers this person is a Product Manager specializing in AI and Fintech solutions.

Contact

madhav.agrawal@exlservice.com LinkedIn

Skills

Core Skills

Product ManagementAi Product DevelopmentWarehouse AutomationEquity Research

Other Skills

Agile Application DevelopmentAgile DevelopmentAgile MethodologiesAndroidComputer ScienceConfluenceCross-functional CoordinationCross-functional Team LeadershipCustomer ExperienceData AnalysisData Privacy ManagementEconomicsEquity Research AnalysisJiraLeadership

About

AI Product Manager with experience building and scaling LLM, NLP, and embedding-based products from problem discovery to production. I work at the intersection of business, data science, and engineering to translate ambiguous problem statements into clear PRDs and reliable AI systems. My recent work includes shipping GenAI products across finance automation, underwriting, and regulatory workflows, delivering measurable outcomes such as 70%+ automation, sub-2s latency, and 90%+ model accuracy. I focus strongly on AI evaluation and reliability, including prompt engineering, output quality benchmarks, hallucination and drift monitoring, and responsible AI practices. With a background in computer science and product management, I am comfortable going deep on technical trade-offs while staying user- and impact-oriented. I enjoy building AI products that move beyond demos and create sustained business value at scale. Open to conversations around AI Product Manager roles in consumer or platform-driven product companies.

Experience

Exl

Product Manager, AI

May 2023 – Present · 2 yrs 10 mos · Gurugram, Haryana, India · Hybrid

Built and launched LLM products for Property U/W and F&A automation, reducing manual effort 70%+, achieving ~93% accuracy, and unlocking ~$31M TAM & $1M revenue potential; both products announced by CEO.
Accelerated F&A MVP delivery by resolving all data privacy/sufficiency gaps, coordinating 10+ cross-functional stakeholders, and enabling on-time delivery of ~94% accurate invoice-extraction workflow.
Led roadmap & E2E delivery of Regulatory Reporting Assist product, reducing reporting time 40%, generated $25K savings by eliminating a dev dependency, achieving 85%+ accuracy with <2s latency using embedding-based retrieval.
Defined PRDs and 20+ user stories, ran iterative client feedback loops, and refined UI/UX for NLP based Insurance Document Comparator, improving efficiency 70% and streamlining workflows.
Optimized 17 LLM MVPs via prompt engineering & output evaluation benchmarks, reducing downtime 25% and improving response time 40% to strengthen client demos and revenue opportunities.
Resulted in multiple contracts worth $240K, with a focus on presenting MVPs, gathering feedback, and enhancing UI designs.
Designed a centralized employee wiki were developed, improving usability and support for over 50,000 users.

Agile Application DevelopmentCross-functional Team LeadershipCustomer ExperienceProduct ManagementAgile MethodologiesUser Experience (UX)+7

Rivigo

3 roles

Product Developer - 2

Promoted

Jan 2021 – Jul 2021 · 6 mos

Owned product roadmap for warehouse automation, launching an app that reduced material-handling time by 45% and improved hub efficiency.
Improved product reliability by implementing telemetry, staged rollouts, and feedback loops, increasing crash-free sessions from 80% → 99.9%.
Delivered a centralized reporting platform for 8,000+ org users, driving 90% annual cost savings and improving org-wide decision-making.
Shipped logistics optimization features that enabled ₹2 Cr/month revenue, 15% higher vehicle utilization, and 12% better customer adherence.
Led cross-functional execution across engineering, ops, and business teams to scale 12+ microservices and an issue-resolution system handling 1.2L+ tickets/yr, reducing cloud costs by ₹7L/yr.

Agile Application DevelopmentCross-functional Team LeadershipCustomer ExperienceReact.jsProduct ManagementAgile Methodologies+2

Product Developer - 1

Jun 2018 – Jul 2021 · 3 yrs 1 mo

Agile Application DevelopmentCross-functional Team LeadershipCustomer ExperienceReact.jsAgile MethodologiesUser Experience (UX)

Product Development Intern

Jan 2018 – Jun 2018 · 5 mos

Agile Application DevelopmentCross-functional Team LeadershipCustomer ExperienceReact.jsAgile MethodologiesUser Experience (UX)

Jpmorgan chase & co.

Equity Research Intern

Jul 2017 – Dec 2017 · 5 mos · Mumbai Metropolitan Region

Co-authored 30+ JP Morgan equity reports for ASEAN Energy & Utilities sector; viewership by 600+ clients
Analyzed quarterly earnings of 10+ companies with market cap b/w $2bn-$15bn with S.E. Asia Head

Equity ResearchEquity Research AnalysisMarket Research

Birla institute of technology and science, pilani

Teaching Assistant

Aug 2016 – Dec 2016 · 4 mos · Goa, India

Served as a Teaching Assistant for the Design and Analysis of Algorithms (CS F364) course. My work involved conducting lectures, hosting lab sessions and making problem sets for the same.

Indian institute of technology, bombay

Product Design & Developer @ Lokacart

May 2016 – Aug 2016 · 3 mos · Mumbai, Maharashtra, India · On-site

Revamped user flow on android app based on data driven user research to assist vendors in
1. Managing their stock quantity
2. Product prices
3. Logistical tracking
Integrated google analytics to track the customer behaviour, suggest 10+ improvements and iteratively released 5 features improving customer experience
Got funded from Microsoft student programme for the social impact of the application

Agile Application DevelopmentUser Experience (UX)AndroidWireframingProduct DevelopmentTeam Leadership+1

L&t infotech

Summer Internship

May 2015 – Jul 2015 · 2 mos · Mahape,Navi Mumbai · On-site

Conceptualised the user flow and UI design for students of two colleges based out of Maharashtra.
Implemented the design into an android MVP, iteratively improved the application based on client feedback
Delivered a stable application meeting all the requirements which went live in 2015

Agile Application DevelopmentUser Experience (UX)AndroidWireframingProduct DevelopmentTeam Leadership+1

Indian institute of technology, kharagpur

Software Training Worskhop

Jun 2014 – Jun 2014 · 0 mo · Kharagpur, India

Purpose: To study and learn Object Oriented Programming in C++
Result: Led a team of 30 interns and successfully completed a group project on tree graph algorithms