Poornima K

Operations Associate

Delhi, India7 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven expertise in Customer Service Management.
  • Strong analytical skills with a focus on data-driven decisions.
  • Experienced in digital marketing and PPC strategies.
Stackforce AI infers this person is a skilled analyst in the service industry with a focus on digital marketing.

Contact

pk@wns.comLinkedIn

Skills

Other Skills

Analytical SkillsBrand AwarenessBusiness AnalysisCommunicationCreativity SkillsCustomer Relationship Management (CRM)Digital MarketingGoogle AdsGoogle AnalyticsGoogle SheetsMicrosoft SearchPassionate about WorkPost Campaign Analysis

About

Experienced Analyst with a demonstrated history of working in the service industry. Skilled in Customer Service Management, Search Advertising, Pay Per Click (PPC), Microsoft Excel, and Customer Service. Strong business development professional with a Bachelor's degree from Janki Devi Memorial College.

Experience

Wns

Lead Associate

Sep 2022 – Present · 3 yrs 6 mos · Gurugram, Haryana, India

Cognizant

2 roles

Senior Analyst

Promoted

Jun 2020 – Sep 2022 · 2 yrs 3 mos

Analyst

Dec 2019 – Sep 2022 · 2 yrs 9 mos

Integrity bpo services private limited.

2 roles

Senior Operations Executive

Promoted

Feb 2016 – Jun 2017 · 1 yr 4 mos

Operations Executive

Aug 2014 – Jan 2016 · 1 yr 5 mos

Education

Janki Devi Memorial College

Bachelor's degree — bachelor of commerce

Jan 2011 – Jan 2015

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