aakriti soni

Customer Success Manager

Madhya Pradesh, India1 yr 6 mos experience

Key Highlights

Achieved 95% First Call Resolution in customer service.
Mentored new team members, enhancing productivity.
Achieved 98% accuracy in fraud detection.

Stackforce AI infers this person is a Customer Service and Compliance Specialist with strong document verification and CRM skills.

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Skills

Core Skills

Customer ServiceCrm SoftwareDocument VerificationCompliance

Other Skills

CRM ToolsCertified Information Technology ProfessionalCollaborationCommunicationComputer LiteracyDatabase AnalysisDatabase Management System (DBMS)Database SystemsEnglishFraud DetectionIncrease ProductivityInformation TechnologyLanguage SkillsMentoringMySQL

Experience

Qconneqt

Customer Service Executive

Nov 2023 – Aug 2024 · 9 mos

Handled 50+ daily inbound and outbound calls for Myntras voice process, resolving queries related to products, payments, and order tracking. Maintained CRM records with a 95% First Call Resolution (FCR) rate, consistently meeting CSAT and AHT performance metrics. Streamlined escalation processes for complex cases, reducing resolution time by 20% through effective communication. Leveraged CRM tools to ensure accurate data tracking, improving operational efficiency and cus- tomer satisfaction.

Customer ServiceCRM ToolsCommunicationProblem SolvingCRM Software

Tp

Executive

Feb 2023 – Nov 2023 · 9 mos

Verified legal, financial, and identification documents for the Rebel Doc process, achieving a 98% accuracy rate in fraud detection. Utilized specialized software to streamline document verification workflows, reducing processing time by 15%. Collaborated with cross-functional teams to resolve discrepancies, ensuring full compliance with organizational policies. Mentored 5 new team members on verification protocols, enhancing team productivity and onboard- ing efficiency.

Document VerificationFraud DetectionCollaborationMentoringCompliance