Apr 2023 – Aug 2023 · 4 mos · New Delhi, Delhi, India · On-site

• Client Consultation: Guide clients about visa requirements, documentation, fees, and processing timelines for various countries.
• Application Processing: Collect, verify, and prepare visa application forms and supporting documents.
• Document Verification: Ensure accuracy and completeness of passports, photos, financial statements, invitation letters, and other required papers.
• Liaison with Embassies/Consulates: Submit applications, coordinate with embassy officials, and follow up on status updates.
• Advisory Role: Provide information on travel regulations, health and insurance requirements, and immigration rules.
• Problem Resolution: Handle visa delays, rejections, or additional queries raised by embassies.
• Database & Record Keeping: Maintain updated records of clients, applications, embassy communications, and approvals/rejections.
• Customer Support: Answer queries promptly and assist clients until visa approval and travel.
• Updates & Compliance: Stay informed about the latest immigration rules, embassy holidays, and policy changes.
• Coordination with Travel Team: Work with ticketing, tour, and hotel booking departments to ensure smooth travel arrangements.

Aug 2021 – Feb 2023 · 1 yr 6 mos · New Delhi, Delhi, India

Feb 2021 – Aug 2021 · 6 mos · On-site

• Key Responsibilities:
• Maintained shareholder (US Citizens) records and processed stock transfers.
• Managed dividend distributions and replaced lost stock certificates.
• Coordinated proxy voting and ensured regulatory compliance.
• Facilitated shareholder communications and reporting.

Mar 2020 – Aug 2020 · 5 mos · New Delhi, Delhi, India

Dec 2019 – Feb 2020 · 2 mos · New Delhi, Delhi, India · On-site

• Manage end-to-end visa application intake at the front desk, ensuring accuracy and completeness of submissions.
• Verify applicant documents in accordance with embassy/consulate guidelines and VFS checklists.
• Guide applicants through the visa process, explaining requirements, procedures, and processing timelines clearly.
• Capture biometric data (fingerprints and photographs) in compliance with security and quality standards.
• Ensure correct data entry into VFS and embassy systems with a high level of accuracy.
• Collect visa fees and service charges, issue receipts, and follow cash-handling procedures.
• Maintain strict confidentiality of applicant information and comply with data protection policies.
• Handle applicant queries, concerns, and complaints professionally, ensuring high customer satisfaction.
• Coordinate with supervisors and back-office teams to resolve application discrepancies or missing documents.

Mar 2019 – Nov 2019 · 8 mos · New Delhi Area, India

Nov 2015 – Jun 2018 · 2 yrs 7 mos · New Delhi Area, India

May 2015 – Nov 2015 · 6 mos · Malcha Marg, Chanakyapuri, New Delhi, India

• Provide proper information on the visa process to the applicants
• Data entry
• Checking passport
• Checking data records through Irish Naturalization & Immigration System (INIS)
• Packing all the confidential documents after approving or refusing the visa
• Informing applicant to provide more sufficient documents and proofs for the smooth process of visa
• Co-ordinate with Vfs (Visa Facilitation Services) for the passports and bio-metrics of applicants

Nov 2014 – Jan 2015 · 2 mos · New Delhi Area, India

• Worked as an Intern in the Advocacy Section under Administrative Assistant
• Assisting Senior Programme Manager in managing the data of the guest for organising Indo-Canadian Education Programme and Events.
• Assisting Media and Communication Officer to get the details of all the media personality to call for media activities in the High Commission
• High Commission Calendar- Assisted in organising a painting competition by Inviting all Public and International Schools which was based on Women Empowerment, the paintings that painted by students framed in a calendar year, it is printed every last month of the year.
• Participated in the programming meetings, held once a week

Jul 2014 – Aug 2014 · 1 mo · DLF Promenade, Vasant Kunj, New Delhi, India

• It has been much experience working with Marks & Spencer which is UK's largest retailing company.
• The atmosphere inside the store is friendly as whole employees work together to achieve their target of footfalls and convert them into buying its products.
• I have been awarded by WOW CARD from the Store Manager in the first month of the Internship, as I showed dedication and hard work towards the company to fulfill its expectation.