Nischal Arora

Customer Success Manager

Bengaluru, Karnataka, India9 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

7+ years in customer success and account management.
Expert in optimizing support operations and enhancing customer satisfaction.
Strong analytical mindset with effective stakeholder communication.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and customer support operations.

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Skills

Core Skills

Customer SuccessCustomer Relationship ManagementCustomer SupportTechnical SupportCustomer ServiceBusiness Relationship Management

Other Skills

Analytical SkillsCommunicationCritical ThinkingCross SellingCustomer EngagementCustomer Escalation ManagementCustomer ExperienceCustomer Interaction ManagementCustomer Relationship Management (CRM)Customer RetentionCustomer SatisfactionCustomer Service ManagementCustomer Service RepresentativesDatabasesEnglish

About

Dynamic and results-oriented Account Success Manager & Support Team Lead with 7+ years of experience in customer service, account management, onboarding & Implementation specialist and cross-functional feedback management. Expertise in optimizing support operations, enhancing customer satisfaction, and driving seamless collaboration across teams to improve service delivery. Skilled in managing high-pressure situations with professionalism while ensuring clear and effective stakeholder communication. Strong analytical mindset with a deep understanding of business environments. Seeking an opportunity in a progressive organization to leverage skills in customer success, operational efficiency, and strategic problem-solving.

Experience

Roundglass living

2 roles

Customer Success Specialist

Nov 2023 – Present · 2 yrs 4 mos

Customer Escalation ManagementHubSpotCustomer SuccessCustomer Relationship Management

Customer Support Team Lead

Aug 2022 – Mar 2025 · 2 yrs 7 mos

Customer Escalation ManagementHubSpotCustomer SuccessCustomer Relationship Management

Roundglass gympik

Customer Support Associate

Sep 2021 – Nov 2022 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

Gym Managment Software

Customer Relationship Management (CRM)Customer SatisfactionCustomer SupportCustomer Relationship Management

Roundglass

Customer Support Team Lead

Apr 2021 – Mar 2024 · 2 yrs 11 mos · Mohali district, India · On-site

Dedicated support, client servicing, and implementation professional of experience managing accounts, resolving issues, and ensuring smooth execution of processes.
Growth-Focused & Motivational
Client & Operations

Roundglass cross

2 roles

Customer Relationship Management Team Lead

Promoted

Nov 2019 – Sep 2021 · 1 yr 10 mos · On-site

CSM, Technical Support, Onsite Client Support,

Product AnalyticsSupport ManagementCustomer SuccessTechnical Support

Customer Support Associate

Aug 2017 – Nov 2019 · 2 yrs 3 mos · On-site

Handling customer complaints, Creating policies and procedures, Onsite Training to Hospital, Customer relationship management, Analysing metrics, Designing customer service protocols

Customer SupportTrainingCustomer Relationship Management