Avinash Punde — Business Development Executive

Pre-Sales Manager Key Responsibilities: 1. Solution Design: Collaborate with sales teams to fully understand customer requirements, creating customized solutions that effectively address their specific needs. 2. Product Demonstrations: Lead product demonstrations and technical presentations to prospective clients, showcasing the company’s products and services. 3. Proposal Creation: Develop clear and compelling proposals, RFP responses, and other documentation that effectively communicate how the company’s offerings will solve customer problems. 4. Customer Engagement: Directly engage with customers to gather detailed technical requirements and feedback, ensuring that the proposed solutions align perfectly with their business goals. 5. Technical Expertise: Serve as the subject matter expert (SME) for all products and services, ensuring that the sales team is well-equipped with the necessary technical knowledge and understanding. 6. Training & Enablement: Educate and upskill the sales team on the technical aspects of products, services, and industry trends, enabling them to sell effectively. 7. Market Research: Monitor competitor products, solutions, and positioning, ensuring the company’s offerings are strategically aligned in the market. 8. Project Scoping & Costing: Assist in determining the scope of projects and accurately estimating the costs for proposed solutions, ensuring alignment with client budgets and expectations. 9. Project Management: Skills in managing multiple projects, timelines, and team coordination. Technical Support Manager Key Responsibilities: 1. Team Management: Lead and manage the technical support team, ensuring effective and efficient resolution of customer issues and maintaining high service standards. 2. Customer Support: Oversee the resolution of complex technical issues from customers, ensuring that all queries are addressed promptly and effectively. 3. Product Feedback: Collect valuable feedback from customers regarding product performance, collaborating with product teams to enhance offerings and resolve recurring issues. 4. Training & Development: Provide training to support staff on troubleshooting methods, customer service skills, and keeping them updated on new products or product features. 5. Problem Solving: Utilize strong troubleshooting abilities to identify the root causes of technical issues and ensure quick resolutions, minimizing downtime for customers. 6. Technical Expertise: Maintain in-depth knowledge of the company’s products and services, providing expert guidance to both the support team and customers.

Stackforce AI infers this person is a Pre-Sales and Technical Support expert in the SaaS industry.

Location: Karnataka, India

Experience: 10 yrs 9 mos