Apr 2024 – Dec 2024 · 8 mos · Gurugram, Haryana, India · Hybrid

Mar 2021 – Apr 2024 · 3 yrs 1 mo · Gurugram, Haryana, India · Hybrid

• 1. Own & drive eMandi platform product roadmap and prioritize opportunities based on business impact.
• 2. Partner with engineering managers and business stakeholders to help scope, identify trade-offs, and prioritize the implementation of features.
• 2. Responsible for overall Sub-Product Timely delivery through BAs reporting for their respective sub-products.
• 3. Play a pivotal role in implementing Change Management - which include senior stakeholder management and mentoring junior operations and support staff.
• 4. Build relationship with all key stakeholders. Understand & negotiate the needs & expectations of multiple stakeholders - stay current with stakeholders needs in line with organization strategy.
• 5. Liaison with Internal Users & development partners to deliver solutions catering to the user specifications.

Apr 2020 – Feb 2021 · 10 mos · Gurugram, Haryana, India · On-site

• Responsible for implementation of SRDII regulatory changes for the corporate actions team.
• Liaising with Product, vendor & internal engineering team for getting changes implemented in IM Action platform.
• Responsible for Business process improvement in the workflow process by working with vendors & internal engineering team & increasing team efficiency by 10% on daily basis.

Nov 2016 – Apr 2020 · 3 yrs 5 mos · Jaipur, Rajasthan, India

• Custody Operations- Middle East and North Africa (MENA)
• Working with Securities division of the firm, which help institutional clients, buy and sell financial instruments on exchange across entire MENA region. Responsible for entire end to end custody related activities from Trade execution to final clearing and settlement of transactions.
• Along with Settlements, also have experience in SWIFT Payments, Corporate Actions, Reconciliation & Client and Agent Billing.

Oct 2015 – Oct 2016 · 1 yr · Jaipur Area, India

• Maintain and build relationship with Digital Channel Partners of Company for Vehicle & MSME product
• Building rule engines for channel partners and train them as per the credit policy of organization
• Building new credit policy of products & deviation matrix as per the analytics on the basis of flow of leads
• Helping in house sales team in transformation to Digital platforms & adapting to referral through marketplace
• Additions of new channel partners & ensure achievement of the business targets as per the business plan of respective states.

Jan 2014 – Sep 2015 · 1 yr 8 mos · Kolkata, West Bengal, India · On-site

• Job description in Project Management office (PMO) division in Kolkata
• Worked on Sales Force Effectiveness (SFE) Project, which is related to Potential mapping for market understanding; Man-to-man” marking to ensure efficiency gains; Operating rhythm to ensure disciplined approach
• Along with SFE, also worked on Operation Process Diagnoses (OPD), which is related to regularly taking follow up from branches on exception cases, and to fix such operational issues, which helped in decreasing TAT.
• Worked on Collection Force Effectiveness (CFE) Project, which includes timely account allocation to associates/agencies on the basis of geographical divisions, regular feedback upload, and having disciplinary approach to increase the overall collection efficiency.