Jun 2018 – Aug 2023 · 5 yrs 2 mos · Hyderabad, Telangana, India · On-site

• Investigate, analyze, and resolve escalated customer or partner issues efficiently while identifying root causes and implementing effective solution.
• Communicate updates and explanations clearly via email, phone, or chat, ensuring a professional and empathetic approach to customer satisfaction.
• Policy Compliance and Documentation: Adhere to Amazon's policies, maintain detailed case records, and generate reports to track trends and suggest process improvements.
• Process Improvement: Identify recurring issues and collaborate with cross-functional teams to enhance workflows, efficiency, and customer experience.