Alyssa Vincent-Hill

Head of Design

Gothenburg, Västra Götaland County, Sweden14 yrs 4 mos experience

Highly Stable

Key Highlights

Over 10 years of hands-on research experience.
Led user research teams across multiple countries.
Expert in developing user-centered product strategies.

Stackforce AI infers this person is a User Research and UX expert in the Fintech and SaaS industries.

Contact

Skills

Core Skills

User ResearchUx ResearchDesign LeadershipTeam BuildingResearch ManagementProduct DevelopmentTeam LeadershipData AnalysisProduct StrategyClient ManagementSales Strategy

Other Skills

COVID-19 ResearchCommunity OutreachEditingGovernmentGrant WritingIntercultural CommunicationInternational DevelopmentInternational RelationsNonprofitsPolicy AnalysisPolitical ScienceProgram EvaluationProposal WritingPublic PolicyQualitative Research

About

Passionate about user research and building happy, high-impact teams. 5+ years of experience building & leading research & analytics groups. 10+ years of hands-on research experience in enterprise software, US Government, private sector, & international fieldwork. Analytical thinker with an eye for operational details.

Experience

Checkout.com

Senior Director, UX Research

Oct 2022 – Nov 2024 · 2 yrs 1 mo · Dublin, Ireland

Led user insights practice. Defined and executed research agenda for Checkout.com products, including acquiring, card issuing, fraud, and compliance.

User ResearchUX Research

Klarna

3 roles

Director, Design & UX Research

Promoted

May 2022 – Sep 2022 · 4 mos

Supporting Design team overall, including budget & headcount allocation, calibration, and leadership hiring.

Design LeadershipUX Research

Group Lead, Design & UX Research

Aug 2021 – Sep 2022 · 1 yr 1 mo

Design LeadershipUX Research

Senior Design Lead, UX Research

Jan 2021 – May 2022 · 1 yr 4 mos

Leading User Research to support smart, user-centered product development at Klarna. Building a mixed-methods, remote-first research team across Stockholm, Berlin, and US hubs.

User ResearchTeam Building

Salesforce

4 roles

Architect, Research & Insights

Aug 2020 – Jan 2021 · 5 mos · San Francisco Bay Area

Led COVID-19 response research to support development of new products for wellness attestation, contact tracing, shift management, and emergency response management. Designed & coordinated multi-stage research project to inform Salesforce’s long-range plan for FY22.

Research ManagementProduct Development

Director, User Research & Analytics

Promoted

Oct 2017 – Aug 2020 · 2 yrs 10 mos · San Francisco Bay Area

Built and led hybrid team of researchers, data analysts, and front-end engineers to deliver strategic insights across products. Led Platform User Research team, Apr-Nov 2019. Delivered insights to support developer & builder tools, admin experience, search, core UI experience, setup, and design system.

Team LeadershipUser Research

Principal User Researcher

Oct 2016 – Oct 2017 · 1 yr · San Francisco Bay Area

Delivered user satisfaction scores for Sales, Service, Platform, and Mobile products via large-scale surveys & in-app user engagement. Led research to assess perceived product speed & performance. Led research to revamp look & feel for core Salesforce products.

User ResearchData Analysis

Lead User Researcher

Oct 2015 – Sep 2016 · 11 mos · San Francisco Bay Area

Delivered data-driven user personas for Sales, Service, and Developer products. Later led teams to scale personas effort into small-business, field service, and data analyst user spaces.

User ResearchData Analysis

Monitor 360

3 roles

Product Lead

Feb 2015 – Sep 2015 · 7 mos · San Francisco

Led team to deliver text analytics and media monitoring products to guide client strategy, communications, and marketing campaigns. Selected and executed partnerships with new technology providers.

Product StrategyClient Management

Senior Consultant

Promoted

Oct 2014 – Feb 2015 · 4 mos · San Francisco

Developed client sales briefings and presented proposals to potential clients, leading to over $1 million in sales. Projects included supply chain analyses, communications strategies to combat violent extremism, and methods for strengthening safety standards at a major US utility.

Sales StrategyClient Management