RAKESH KUMAR

Product Manager

Delhi, India24 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Led a team of 150+ automation professionals.
Delivered security solutions to 50+ global telecom customers.
Achieved ISO and CMMi quality certifications.

Stackforce AI infers this person is a Telecom Security and Automation Expert with extensive experience in managed services.

Contact

Skills

Core Skills

Security And Process CompliancesTelecommunicationsManaged ServicesAutomation: Discovery To Implementation

Other Skills

Charging & BillingClient interactionCloud ComputingCustomer supportData AnalyticsDelivery assuranceDesign and developmentGlobal development managementISMS complianceInformation TechnologyProcess and tools implementationProduct feature definitionProject managementProject trackingQuality certification

About

For the last five years, 2016 onwards, I am actively working in the area of design, development, and delivery of security capabilities in product and services for telecom domains in Ericsson. I joined Ericsson in Sep, 2010 as Delivery Manager for Bharti Managed Services for IN Domain for PAN India. After working close to 3 years as Managed Services Delivery Manger for Bharti, India, I worked as Head-Agreement Management (pre-sales) in Operations. After a year my role get extended for additional responsibility of Head-Process and Tools in Operations. Further, I took the role of Line Manager (Head – Automation & Tools in Operations). I led a business critical delivery team of 150+ experienced automation professional, providing security enabled automation services delivery to 50+ customers across the globe in telecom managed services domain.

Experience

Ericsson

3 roles

Product Security Advisor

Promoted

Jul 2021 – Present · 4 yrs 8 mos · Noida, Uttar Pradesh, India

I am responsible for driving security enabled product and services design, development, and delivery for telecom domain in Ericsson BTEB Business Unit.

Security enabled product designTelecom domain services deliverySecurity and Process CompliancesTelecommunications

Security Compliance Analyst

Jun 2018 – Jun 2021 · 3 yrs · Noida, Uttar Pradesh, India

Current Responsibilities: As Security Compliance Analyst in BMAS SL Operate, I am responsible for –
 Delivery assurance and compliance towards the Customers as per contractual obligations for Managed Security Services.
 Security hardening and vulnerability scanning of the telco network elements and virtualized telco applications/nodes and infrastructure compliance.
 Customer security policy, ISMS and global standard organization’s security guideline (like ISO 27001:2013, CIS) implementation and compliances through internal assessment, readiness and audit.
 Security Operation Center, MSIP, and Customer governance and compliances through Security KPI and improvement programs.
 Security risk assessment, tracking and management.

Delivery assuranceSecurity hardeningVulnerability scanningISMS complianceSecurity KPI managementSecurity and Process Compliances+1

Line Manager (Head - Automation and Tools)

Sep 2010 – Jun 2018 · 7 yrs 9 mos · Noida, Uttar Pradesh, India

Since I joined Ericsson in Sep, 2010, I started working as Delivery Manager for Bharti Managed Services for IN Domain for PAN India. After working close to 3 years as Managed Services Delivery Manger for Bharti, India, I worked as Head-Agreement Management (pre-sales) in Operations. After a year my role get extended for additional responsibility of Head-Process and Tools in Operations. Further, I took the role of Line Manager (Head – Automation & Tools in Operations). I led a business critical delivery team of 150+ experienced automation professional, providing automation services delivery to 50+ customers across the globe in telecom managed services domain.
As Line Manager (Head – Automation & Tools in Operations), I was responsible for
 Developing and implementing the process and tools for efficient and effective delivery of the awarded contract (new opportunities and add-on sales)
 Driving new automation – Robotics Process Automation (Blue Prism, UIPath), ENABLE/RESOLVE, Data Analytics (SPSS) and Artificial Intelligence (AI) driven automation
 IT & Cloud based solution design and deployment (SDN, NFV)
 Security complied In-House tools design, development, readiness, deployment and lifecycle management
Additional Responsibilities: As Network Security Manager/SME:
 Successful completion of external security audit by external auditors EnY, KPMG, Deloite for ISMS
 Security Compliance Technical Solution Design and Solution implementation.
 Design and development of Access Management System (AMS) Tool for Charging System
Prior responsibilities as Head-Agreement Management, Operations:
 Costing, and dimensioning estimates for the new opportunities and add-on sales
 MS Solution proposals for new opportunities and MS Specific RFC Compliance
Prior Responsibilities as Managed Services Delivery Manager, Bharti, India (3+ years):
 Ensuring Service Continuity and Service Restoration in 24x7 model for IN Services for Bharti PAN India.

Process and tools implementationRobotics Process AutomationData AnalyticsSecurity compliance solutionsAutomation: discovery to implementationManaged Services

Alcatel-lucent india

General Manager

Dec 2006 – Sep 2010 · 3 yrs 9 mos · Gurgaon, India

I joined Alcatel-Lucent as Project Manager and worked in the role of TPM (Technical Project Manager) for Intelligent Network Product lines for pre-paid and post-paid solutions. At present designated as General Manager and executing the role of Global Development and Support Manager – IN Applications for Mediation Services for Pre-Paid and Post-Paid charging solution for IN Services.
Responsibilities: As Global Development and Support Manager, I am responsible for –
 Global development management of mediation services charging solutions for IN Services for across the globe customers with a set of 125 engineers global team.
 Coordinating with other Program groups, Customer Projects Responsible and Escalation manager for providing 24x7 Support for Live Customers Operations, for customers during RFI, RFA, RFS and Migration phases for Product releases.
 Being instrumental in quality certification for ISO, CMMi ML3 and TL9000.
 Responsible for Competency/skill development considering/building for future outlook/roadmap by maintaining skill competence matrix and then planning trainings for the global team at different levels (Engineer to Project Manager).
 To ensure availability and optimized use of the resources – global workload planning, resource allocation and forecasting.
R&D Product Line Projects delivered:
 ICC5.x: An evolution over previous releases. A bunch of mediation services to cater the voice and data based services charging solution on GSM, CDMA and Fixed-Line Networks.
 ICC 4.6.2: A bunch of mediation services, evolved over legacy release, to cater the voice and data based services charging solution on GSM, CDMA and Fixed-Line Networks.
 CRE 2.6.2: A Convergent Charging solution for Pre-Paid Billing.
 SMS MAP Gateway: To deliver highly scalable next generation of multimedia applications that can be run on the IMS platform to provide a new revenue stream for carriers and telecom service providers.

Global development managementQuality certificationResource allocationTelecommunicationsManaged Services

Baypackets technologies pvt. ltd. (agnity)

Engineering Manager

Feb 2003 – Dec 2006 · 3 yrs 10 mos · Noida Area, India

I joined BayPackets, a startup which work in NGIN and IMS Domain, as Senior Member Technical Staff and grown to the level of Engineering Manager before I decided to work for Alcatel-lucent.
Responsibilities: As Engineering Manager, I was responsible for –
 Defining product features and new enhancement.
 Planning, design, execution (both development and validation) and monitoring of complete development life-cycle.
 Client interaction and follow-up of the issues. Deutsche Telekom, AT&T, SBB, VCG were few of the prominent customer for us.
 Leading a core engineering team of 15 competent engineers of exp level 2 – 8 years.
 Hiring, training and retaining talented engineers to ensure quality product deliveries
Following projects carried out directly under my supervision:
 Fixed Mobile Convergence Application in Sip Application Server: The objective of this project is to achieve WLAN/2G/3G voice roaming by implementing 3gpp Voice Call Continuity (VCC) specifications as independent application that could be deployed on any JSR-116 compliant SIP Application Server (SipServlet Conatiner).
 Registrar Application in SIP Application Server: The objective of the project was to create a “REGISTRAR” component in Baypacket’s Sip Application Server to support this feature. This involves support of REGISTER, SUBSCRIBE and NOTIFY SIP messages as per the IETF RFCs.
 N+1 Fault Tolerance in NSP for Pre-Paid Service: The task was to provide the fault tolerance in NSP (Network Services Platform - next-gen SCP) for SIP Interface in N+1 model, where N is the number of active nodes and 1 is the standby node.
 CAMEL and INAP Provider in NSP: The goal of the project was to provide the CAMEL and INAP Provider in NSP over the Telesys SS7 Stack.
 VoiceXML Feature in NSP: The goal of the project was to provide Voice XML features in NSP to interact with the IVR for processing the Calls.

Product feature definitionClient interactionTeam managementTelecommunicationsManaged Services

Axis computer (india) pvt. ltd

Senior Software Engineer

Jan 2002 – Jan 2003 · 1 yr · Gurgaon, India

I joined Axis Computer as Senior Software Engineer. I made a quick move, within a year, to another organization BayPackets Technologies as I didn’t find the work technically challenging.
Responsibilities: As Senior Software Engineer, I was responsible for –
 Design, development, validation, project tracking of the projects.
 Assigning, co-ordinating and monitoring the team activities.
 Client interaction and follow-up of the issues.
Following projects carried out directly under my supervision:
 Cisco ICM Integration: The task was to implement the communication protocols, as per the Cisco’s specifications, between the ICM Peripheral Gateway (PG) and EWF.

Design and developmentProject tracking

Tata consultancy services

IT Analyst

Oct 1996 – Dec 2001 · 5 yrs 2 mos · Gurgaon, India

I joined TCS as Engineer Trainee and grown to the next 3 levels to IT Analyst before I made my next career move to work with another organization.
Responsibilities: As IT Analyst, I was responsible for –
 Design, development and validation of the projects.
 Assigning, coordinating and monitoring the team activities.
 Client interaction and follow-up of the issues.
As Team Lead, I was part of following projects:
 VanIP™.: VanIP™ is a VoIP Framework, which is engineered to incorporate the current and evolving IETF standards relating to voice and multimedia transmission over IP network.
 Nokia Intelligent Network Architecture – System Management: NINA is Nokia's implementation of Intelligent Networks (IN) in a Multithreaded Distributed environment.
 Distribution Control System (DCS) and Warehouse Management System (WMS): The core of the DCS was centralization of distribution of merchandizes to various stores. It involved receipt of merchandizes from different vendors, request for merchandizes from different stores, packaging and shipping of the merchandises. The core of the WMS was to maintain the Reserve Stock of merchandizes.
 Global Cash Management System (GCM)

Design and developmentClient interaction