PRAATHAM TIWARI

Co-Founder

Mumbai, Maharashtra, India4 yrs 5 mos experience

Most Likely To Switch

Key Highlights

Established strong B2B client relationships across multiple regions.
Achieved 90%+ client retention through trust-driven strategies.
Launched a creative platform enhancing user engagement and visibility.

Stackforce AI infers this person is a skilled leader in International Trade and SaaS Customer Success with a focus on user engagement.

Contact

prathamtiwari395.pt@gmail.com LinkedIn

Skills

Core Skills

International TradeExport OperationsSupply Chain ManagementCustomer SuccessSaas SolutionsCustomer Experience ManagementInternational Accounts ManagementProduct ManagementUser EngagementDigital MarketingProduct Optimization

Other Skills

Business OwnershipBusiness-to-Business (B2B)Client OnboardingCold Chain LogisticsCommodity TradingCommunicationComplianceContent ManagementContent MarketingCustomer ExperienceCustomer InteractionCustomer Relationship Management (CRM)Customer RetentionCustomer SupportData Analysis

About

Connecting India to the world through seamless imports and exports of fresh produce, seafood, and agri commodities. Passionate about building trust-driven global supply chains, managing end-to-end trade operations from sourcing and logistics to compliance and client delivery. With experience in customer success, export operations, and international trade, I focus on creating sustainable partnerships that deliver quality, reliability, and growth across markets. Vision: Import Quality. Export Excellence. Connect Markets.

Experience

Tgt exports

Founder & Global Operations Head

May 2024 – Present · 1 yr 10 mos · Mumbai, Maharashtra, India

Scaled The Global Trade Exports, building a strong presence in the Middle East and EU fresh produce & seafood markets.
Established and managed a global portfolio of B2B clients across the UAE, Qatar, and EU, delivering consistent quality and service excellence.
Built and maintained 90%+ client retention through trust-driven relationships, tailored supply solutions, and proactive problem-solving.
Spearheaded end-to-end export operations: sourcing, packaging, CHA coordination, freight forwarding, and last-mile delivery.
Led compliance and quality initiatives to ensure products met international food safety and trade regulations.
Negotiated with suppliers, logistics partners, and buyers to optimize margins while ensuring timely delivery.
Drove continuous process improvements in shipping strategies and operational workflows, reducing turnaround times and increasing efficiency.
Positioned the company as a reliable partner for global buyers, aligning product readiness, logistics timelines, and client expectations.
Expanded the product portfolio from vegetables to seafood, meat, and high-demand commodities, unlocking new revenue streams.

Customer Experience ManagementBusiness-to-Business (B2B)International TradeExport Operations

Karnival

Customer Success & International Accounts Manager

May 2022 – May 2024 · 2 yrs · Bangalore Urban, Karnataka, India · On-site

Managed Customer Success & Implementation for Top Retail & F&B Clients, delivering SaaS solutions across South Asia, Southeast Asia, and the MENA region with 90%+ client retention.
Acted as the primary point of contact for key retail & Food industry clients such as Aditya Birla Group, Bestseller Clothing and Apparel Group India, Haldiram's, Baskin Robbins ,GMG Group, LULU Group, Apparel Group UAE and many more industry leading franchises.
Managed B2B pre and post onboarding operations, ensuring seamless transitions and successful implementations of Karnival's suite of products which includes Smart receipts, Retail CRM tools, NPS Surveys, Product Ratings and Ticket Workflows.
Coordinated between organizations, facilitating smooth communication and project alignment.
Handled international clients in the Middle East and Southeast Asia, including GMG Group, LULU Group, and Apparel Group UAE.
Collaborated with the product team to tailor Karnival's products according to customer needs, ensuring proper project management and alignment between our company and other organizations.
Identified opportunities for upselling additional features to enhance customer insights and improve overall satisfaction.
Conducted product demonstrations and training sessions to showcase new features and functionalities within the Karnival suite.

Customer ExperienceBusiness-to-Business (B2B)Customer SuccessSaaS Solutions

Tywa

Founder & CEO

Oct 2021 – Oct 2022 · 1 yr · New Delhi, Delhi, India

Launched and Scaled a Creative Tech Platform, Driving Business Growth, User Engagement, and Product Optimization through Data, Design, and Marketing
Spearheaded the launch and growth of a digital platform designed to showcase and support artists globally.
Led cross-functional efforts across business development, product design, user engagement, and marketing.
Built a thriving user community and positioned the platform as a go-to destination for artists and art lovers.
Implemented intuitive UI/UX enhancements to improve user experience and increase engagement.
Added and managed 100+ artwork listings within the first month of launch.
Analyzed user behavior and feedback to refine platform features and optimize usability.
Managed website development, performance optimization, and regular content updates.
Executed targeted marketing campaigns across multiple channels to boost traffic and platform visibility.
Curated diverse, high-quality content and listings to maintain artistic relevance and audience interest.