Chandrima Ghosh

Operations Associate

Bengaluru, Karnataka, India12 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in fraud investigations and risk management.
Proven track record in enhancing consumer engagement.
Strong background in insurance and client relations.

Stackforce AI infers this person is a Fraud and Risk Management Specialist in the E-commerce and Insurance sectors.

Contact

Skills

Core Skills

Trust And SafetyFraud InvestigationsAffiliate MarketingClaims ManagementRisk UnderwritingGeneral InsuranceClient Relations

Other Skills

Abuse PreventionAccount ManagementAccount Take Over PreventionAnti-fraudAppeals ProcessingBancassuranceBilling FraudBusiness DevelopmentChild Abuse PreventionClient ServicesContent StrategyCustomer Relationship Management (CRM)Electronic Data Interchange (EDI)Health InsuranceIllicit Content Review and Prevention

About

As content reviewer for editorial recommendation there are specific style guidelines to create clear and concise recommendation on the Amazon homepage that provides deeper level of insight for some of the products on the Website. Thus, allowing the customers to research and buy products on one platform Moreover closely collaborating with the business stake holders to provide a better consumer engagement for all published contents that provide a rich landscape for the consumer to research and discover products for their own needs Fraud Investigator for Amazon Affiliate accounts by keeping a close watch on the traffic data feeds and relations with other accounts as per the Companies enforcement guidelines

Experience

Zoom

Trust and Safety Analyst

Jun 2021 – Present · 4 yrs 9 mos · Dubai, United Arab Emirates · Remote

Maintaining customer satisfaction with strategies focused on addressing customer needs and resolving
concerns by eliminating any kind of abuse on the Zoom Platform and also by conducting an in-depth analysis.
Evaluated account and service histories to identify trends, using data to mitigate any suspicious activity
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Assisted investigation and risk management teams with fraud investigations and risk identification.

Anti-fraudTrust and SafetyFraud InvestigationsIncident Response

Amazon

Senior Risk Analyst

Jan 2017 – Jun 2021 · 4 yrs 5 mos · Bengaluru, Karnataka, India · On-site

As a Fraud Investigator keep close eye on detailing and working on various violation types like cookie stuffing, and keyword bidding through the help of investigating tools
Collaborating with various cross-functional teams like legal and business stakeholders to jointly take calls on managed and high-profile accounts to seamlessly streamline processes and workflows
Gatekeepers for adult and abusive content – Sites that promote or contain sexually explicit material are not suitable to participate in the program and enforcing them if needed
As an affiliate marketer, the responsibility is to create ads, review content by incorporating search engine optimization

Fraud InvestigationsLegal ComplianceContent StrategyAffiliate Marketing

Xcahnging a csc company

Associate

Apr 2016 – Dec 2016 · 8 mos · Bengaluru, Karnataka, India · On-site

Maintaining daily premium transaction data in Excel
Extracting detailed information from slip prepared by AON
Broker which will facilitate in calculating the premium amount paid by the client to the underwriter
Maintaining and ensuring stringent adherence to quality standards, identify gaps and opportunities

Claims ManagementClient ServicesRisk Underwriting

Bajaj allianz general insurance co. ltd.

Senior Executive

Jun 2013 – Mar 2016 · 2 yrs 9 mos · Kolkata, West Bengal, India · On-site

Understanding the Importance of client's facts and how to identify client needs and also underwriting new business, handling client claims & and providing underwriting assistance in property, motor, and health segment
Ensuring continuous support to field Salesperson in achieving branch revenue targets and also conducting proactive training on IRDA Guidelines
Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
Created sales forecasts to target daily, monthly, and yearly objectives.

General InsuranceClient RelationsBusiness Development