Soumyadeep Chatterjee

Operations Associate

Gurugram, Haryana, India5 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Consistently exceeded case quality targets above 95%.
Prevented over 100 high-risk transactions weekly.
Reduced escalation backlog by 20% through optimization.

Stackforce AI infers this person is a Safety and Security Specialist with expertise in fraud prevention and investigations.

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Skills

Core Skills

Investigation ManagementFraud PreventionCustomer Service

Other Skills

Threat DetectionCompliance MonitoringInternal & External InvestigationsEscalations ManagementRisk ManagementFraud DetectionReportingTrust and SafetyLegal ComplianceFraud InvestigationsProcess Optimization (Manufacturing)Safety ImprovementsFraud AnalysisSafety Case ManagementClient Services

Experience

5 yrs 8 mos

Total Experience

2 yrs 9 mos

Average Tenure

5 yrs 8 mos

Current Experience

Airbnb

Safety Specialist

Apr 2025 – Present · 1 yr

Investigate high-risk global safety incidents including domestic violence, sexual misconduct, trafficking, and child exploitation. Delivered empathetic, trauma-informed support to survivors while ensuring confidentiality and community protection. Partner with LERT (Law Enforcement Response Team), Legal, and leadership for critical escalations. Authored clear case reports & SHNs, enabling stakeholders to make rapid, informed decisions. Improved workflow compliance by training peers on best practices and knowledge sharing. Key Achievement: Consistently recognized for exceeding case quality targets (95%+) and reducing average case handling time by 12%.

Threat DetectionCompliance MonitoringInternal & External InvestigationsFraud PreventionEscalations ManagementRisk Management+10

Uber

Investigations Specialist II

Nov 2023 – Apr 2025 · 1 yr 5 mos · Hyderabad, Telangana, India · On-site

Uber india

Safety Specialist

Nov 2023 – Feb 2025 · 1 yr 3 mos

Handled time-sensitive investigations involving physical harm, harassment, and misconduct on trips. Applied risk-based decision-making to escalate urgent cases, safeguarding riders and drivers. Built trust with customers by providing empathetic phone and email support during crisis situations. Contributed to pilot projects & new safety initiatives, driving improvements in escalation protocols. Consistently surpassed CSAT and case quality benchmarks, maintaining Uber’s safety-first standards. Key Achievement: Helped reduce escalation backlog by 20% through process optimization and proactive triage.

Amazon

3 roles

Cxqo

Aug 2020 – Present · 5 yrs 8 mos

Investigations Specialist

Aug 2020 – Nov 2023 · 3 yrs 3 mos

Client ServicesCustomer Satisfaction

Fraud Investigator

Aug 2020 – Oct 2023 · 3 yrs 2 mos

Conducted daily fraud reviews of flagged orders, chargebacks, and high-risk seller activity. Liaised with customers, banks, and financial institutions to verify transactions and resolve disputes. Identified emerging fraud trends and reported patterns, enabling risk teams to deploy proactive defenses. Collaborated with Customer Service on escalations, ensuring both fraud loss reduction and customer trust. Maintained strict adherence to data privacy, compliance, and security protocols. Key Achievement: Prevented fraud-related losses by detecting and blocking 100+ high-risk transactions weekly.

Fraud PreventionCustomer ServiceData PrivacyCompliance