Pallavi Malani

CEO

Mumbai, Maharashtra, India16 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led industry-first digital transformations.
Created the largest D2C insurance channel in India.
Expert in navigating complex business challenges.

Stackforce AI infers this person is a strategic leader in Business Transformation and Digital Growth within the Insurance and E-commerce sectors.

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Skills

Core Skills

Business TransformationDigital Growth & Sales

Other Skills

AnalysisAnalyticsBusiness AnalysisBusiness PlanningBusiness Process Re-engineeringBusiness StrategyCompetitive AnalysisConsultingCorporate FinanceDigital TransformationFinancial ModelingFinancial ServicesGo-to-market StrategyIT StrategyManagement Consulting

About

I thrive at the intersection of business transformation and human connection. At BCG, I wear multiple hats: I lead our Digital Growth & Sales practice across Asia Pacific and the Insurance Vertical for India. I’ve had the chance to incubate new-age digital models, shape industry-first transformations, and work closely with both disruptors and legacy giants to unlock new value. But the work I’m proudest of? It’s not always on the slides - it’s in the quiet wins: helping someone grow into their potential, watching an idea gain momentum, navigating complex people problems, … Beyond work, I’m someone who believes deeply in balance. I’m a mother to a curious six year old daughter who reminds me to slow down and be present. I find joy in Bharatanatyam, painting, crafting. All the little rituals that keep me grounded. And I stay connected to purpose through mentoring, teaching at a school for children of daily-wage workers, and contributing to national-level policy conversations through forums like the CII Insurance and Pensions Committee. People describe me as high-energy, empathetic, and quietly relentless. If any of these resonates, I’d love to connect whether you're building something, navigating a transition, or simply curious about the spaces where business and humanity intersect.

Experience

The boston consulting group

Managing Director and Partner

Jun 2010 – Present · 15 yrs 9 mos · Mumbai

Digital Sales And Growth Lead APAC
We have created significant value for our clients on a range of topics in this space (select examples below)
o 30% marketing spend efficiency for one of the largest e-com platforms in India with 15Mn + monthly active users
o On platform sales acceleration of 20% + for one of India’s largest luggage manufacturers
o Built an end-to-end digital capability for a challenger in the industrial goods sector, achieving 4% top-of-mind awareness and establishing a new growth channel generating over $1 million in monthly revenue within 6 months
o D2C business model build across 3 of the top Indian Insurers, created the first D2C insurance model in India which is also the largest D2C channel in the industry
Insurance Lead India
Our programs with clients have spanned across topics in the insurance value chain – distribution transformation, customer journey re-imagination, digital sales acceleration, post merger integration amongst others (select highlights below)
o Led the work to launch a first of its kind fully bionic agency solution with hyper-personalized intelligence for one of our clients
o We have undertaken the implementation of a new modular core policy admin system implementation which can unlock significant business innovation; first of its kind in India
o One of the biggest customer pain points in insurance is the claims settlement experience. We are building an AI-led health claims platform which can lead to significant claims efficiency and superior claims settlement experience
o The most recent challenge that we have embarked upon is the front to back digitization of LIC, which can create significant value for the country across 30+ Cr customers and 13 lakh agents