May 2022 – Aug 2025 · 3 yrs 3 mos · Bengaluru, Karnataka, India

• Led the user experience of Jira Service Management's initial AI-ML features, including predicted incidents, alert clustering, and alert grouping.
• Led user research and competitive analysis to inform Jira Service Management's product growth strategy and roadmap. Drove significant improvements through A/B testing and experimentation:
• Optimised existing onboarding components: Improved completion of key onboarding actions by 36% and boosted early-stage user engagement.
• Reduced friction points in onboarding: Increased week 1 activation rates by 20% and week 2 active instances by 30%.
• Re-imagined landing experience: Drove a 23% increase in purchases and 30% improvement in core action completion.
• Contextual invites: Increased admin-sent invitations by 8%, leading to a 13% lift in first full purchases.
• Streamlined upgrade journey: Increased the number of users upgrading from Standard to Premium trial by 46.1%.

Aug 2020 – Apr 2022 · 1 yr 8 mos

• Research & Design Lead, AHV Hypervisor
• Product Design Lead, Sales Enablement Suite
• Spearheaded design, research, and strategy for critical sales enablement tools: Collector, Sizer, and Frontline.
• Significantly enhanced sales efficiency with Frontline, a custom quoting tool that delivered a 10x boost in quote creation speed, an 88% reduction in turnaround time, and a 45% increase in auto-approvals.
• Design Team Mentor: Cultivated and mentored a high-performing design team, recruiting top talent and fostering professional growth.

Oct 2018 – Aug 2020 · 1 yr 10 mos

Apr 2017 – Oct 2018 · 1 yr 6 mos · Bangalore

• Designed intuitive and safety-critical Web & Mobile experiences for Honeywell Sotera™ Device Manager and Real-Time Monitoring software. Empowered operations managers with clear data visualisations to enhance decision-making and improve operational efficiency.
• [US Patent Granted: SafetySuite Dashboard]

Sep 2014 – May 2017 · 2 yrs 8 mos · Chennai Area, India

• Built multiple Enterprise applications to expand Expertus’s product portfolio. Was responsible for defining and executing end-to-end design processes, and standards of usability & accessibility across all products.

Dec 2013 – May 2014 · 5 mos · Bengaluru Area, India

• Created a rapid solution accelerating kit called ‘RapidUX’ used to demonstrate how different pages in the product interact with each other. These decks of cards were distributed and sold in the UX Masterclass, Bangalore.
• Participated in Contextual Inquiry, Heuristic evaluation, Persona creation, Card sorting, and Usability testing for clients like Yatra and Reliance life.

May 2013 – Jul 2013 · 2 mos