Jan 2024 – Oct 2025 · 1 yr 9 mos · India · Remote

• Client Management
• Acquire, onboard, and manage key client accounts to drive revenue growth.
• Negotiate contracts and close agreements to maximize profitability.
• Communicate and influence stakeholders across all levels, including senior leadership.
• Serve as the primary contact for all client account management and escalations.
• Manage multiple client projects simultaneously with strong attention to detail.
• Build and maintain long-term, trust-based client relationships.
• Ensure timely and successful delivery of solutions aligned with client objectives.
• Provide clear updates on project progress to internal and external stakeholders.
• Forecast and track key account metrics, including sales performance and annual targets.
• Prepare and present account status reports to leadership.
• Resolve complex client issues and support escalations as required.
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• Team Management
• Identify organizational talent needs and support effective workforce planning.
• Develop and execute talent acquisition strategies and hiring plans.
• Lead employer branding initiatives to strengthen company visibility and talent reach.
• Promote employee engagement by encouraging ambassador and referral programs.
• Manage end-to-end recruitment processes, including screening, interviews, and assessments.
• Review applications, conduct background checks, and ensure hiring compliance.
• Identify hiring bottlenecks and optimize recruitment workflows for efficiency.

Sep 2023 – Jan 2024 · 4 mos · India · Remote

• Crafting a strong client base involves identifying key decision-makers within medium to large-sized enterprises across various regions like India, EMEA, USA, UK, and Europe. Utilizing online marketing channels, we seek out potential clients and convert leads into thriving business opportunities. Collaborating with teams, we tailor proposals to highlight clients’ specific needs, concerns, and objectives. Maintenance of our CRM database ensures efficient client management. By managing key accounts and consistently meeting targets, we drive revenue growth, optimize product and service sales, and foster both client retention and acquisition.

Apr 2022 – Sep 2023 · 1 yr 5 mos · India · Remote

• Client Management:
• Build and nurture both new and existing client relationships effectively.
• Negotiate contracts skillfully to optimize profitability.
• Communicate and present effectively, influencing stakeholders at all levels.
• Act as the primary point of contact for client inquiries.
• Manage multiple account projects concurrently with meticulous attention.
• Foster enduring client relationships based on trust and reliability.
• Develop consultative partnerships with key clients and stakeholders.
• Ensure timely delivery of tailored solutions to meet client needs.
• Provide transparent project updates to internal and external stakeholders.
• Forecast and monitor key account metrics, including sales results.
• Generate comprehensive reports on account status.
• Assist in addressing challenging client requests or escalations promptly.
• Team Management:
• Identify employee needs and develop hiring strategies.
• Create and implement employer branding initiatives.
• Encourage employees to promote the brand.
• Organize employee referral programs.
• Conduct interviews and screening processes.
• Review job applications and background checks.
• Identify bottlenecks in the recruitment process.
• Evaluate candidate and employee satisfaction.
• Improve candidate experience procedures.
• Recommend strategies to enhance employee retention.
• Lead and supervise the recruiting team.
• Utilize various sourcing methods for challenging roles.

Jun 2020 – Apr 2022 · 1 yr 10 mos · Chennai, Tamil Nadu, India

• As a key member of the Business Development team, I specialize in identifying and engaging potential key customers across India and Middle East regions, driving the adoption of our products and services. My role involves connecting the dots through insightful market research to strategically enable the company's expansion efforts in new regions.
• 1. Collaborating closely with founders and business leaders, I dive deep into understanding customer pain points, allowing us to deliver tailored solutions that address their specific needs effectively.
• 2. Working hand in hand with the Presales and Support teams, I provide customers with the technical assistance they require, ensuring a seamless experience throughout their journey with us.
• In my past projects:
• 1. I spearheaded initiatives to uncover cross-selling opportunities within our existing customer base, resulting in a significant boost in revenue for our AI quality control solutions. Through meticulous market research and analysis of business use cases, I identified the most lucrative opportunities for expansion.
• 2. By reviving older leads and identifying potential prospects, I successfully generated additional revenue streams for the company, leveraging my expertise in re-engagement strategies.
• 3. Furthermore, I actively contributed to the establishment of new leads through collaborative marketing strategies with the marketing team, further expanding our reach and market presence.
• Through my combined expertise in sales, marketing, and strategic planning, I bring a comprehensive approach to driving growth and maximizing opportunities for our organization.