Harish Pathakamuri

Operations Associate

Bengaluru, Karnataka, India8 yrs 5 mos experience

Highly Stable

Key Highlights

8.8 years of IT Operations experience
Expert in user lifecycle management and automation
Proven track record in asset lifecycle management

Stackforce AI infers this person is a SaaS IT Operations specialist with strong expertise in user management and automation.

Contact

harish.pathakamuri@gameskraft.com LinkedIn

Skills

Core Skills

Google WorkspaceAutomationEndpoint ManagementTechnical SupportSystem Administration

Other Skills

Access ManagementActive DirectoryAndroid SupportAntivirus ManagementAzure Active DirectoryCitrixCloud AdministrationCortexDevice ComplianceFileVaultFresh servicesITSM-Fresh ServiceIntuneJAMFJumpCloud

About

IT Operations professional with 8.8 years of L1/L2 experience across Windows and macOS. Strong expertise in Google Workspace,JumpCloud, Active Directory, and Slack Enterprise, specializing in user lifecycle management and automation (Apps Script, PowerShell, GAM, Power Automate) to reduce manual effort. Proven in end-to-end asset lifecycle management, endpoint management (Intune, Jamf, ABM), ITSM tools, and security platforms including Cortex and CrowdStrike. Experienced in vendor management and cross-functional collaboration, with a passion for building secure, scalable digital workplaces.

Experience

Gameskraft

System Administrator

Jun 2022 – Nov 2025 · 3 yrs 5 mos · Bengaluru · On-site

SaaS Application's Management.
G-Suite Workspace,GCP,GAM,Office365 Admin
JumpCloud,Powershell Scripts,JAMF, ABM Admin
SSO Implementations and security enhancement.
Automation and Workflows creation.
L1,L2 and VIP Support.
Mac,Windows,iOS Support.
Project,Vendor&Procurement Management.
Zscaler,Cortex & Slack
EDR,Good in Excel & Google Sheet
ITSM-Fresh Service(Tickets Workflows handling,Integrations)
Intune
AD

Google Work SpaceJumpCloudPowerShellJAMFSSO ImplementationsAutomation+5

Sap labs -- client

Member Technical

Jul 2018 – Jun 2022 · 3 yrs 11 mos · Bengaluru, Karnataka, India · On-site

Installing and configured the Windows, macOS, and Linux operating systems over the network, deploying images in bulk through centralized management portals.
Troubleshooting the Windows and macOS issues related to Intune, profile synchronization, MFA, device non-compliance, and security vulnerabilities.
Resolving Microsoft 365 services including Outlook, OneDrive, and SharePoint.
Troubleshot Citrix Receiver/Workspace and ICA client launch issues.
Performed SCCM client configuration and monitored client health status.
Diagnosed and resolved issues with local and network (smart) printers.
Executed organization-wide rollouts of macOS and Windows OS upgrades, enabled FileVault encryption, and deployed new enterprise tools.
Ensured performance, stability, and responsiveness of managed applications and systems.
Collaborated with cross-functional teams to plan, design, and deliver new features and improvements.
Resolved macOS Keychain and FileVault encryption–related issues.
Managed and maintained meeting and conference room IT setups to ensure smooth operations.
Worked ffectively to complete tasks within defined deadlines.
Applied strong analytical and problem-solving skills to resolve complex technical issues.
Supported large-scale corporate events by preparing and provisioning laptops in bulk.
Participated in SME calls, followed knowledge base articles, and resolved new or complex issues within defined SLAs.
Installed the Windows OS on Mac using VMware Fusion.
Resolved all kinds of issues on iOS and Android mobile devices.

WindowsmacOSLinuxIntuneMicrosoft 365Citrix+6

Hcltech -- client

Desktop Support Engineer

Apr 2017 – May 2018 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Installation and troubleshooting of operating systems such as Windows 7, Windows 8, and Windows 10 Professional.
Troubleshooting hardware problems and network-related issues.
Resetting passwords and unlocking user accounts using Active Directory (AD).
Periodically checking systems for antivirus and patch updates.
Installing, configuring, and managing Active Directory.
Proficient in assigning tickets to groups/teams and monitoring tickets.
Configuration of local and network printers on workstations.
Installation and updating of antivirus software such as McAfee.
Backing up users' data and profiles.
Troubleshooting systems and printers (local and network).
Providing remote support using Dameware.
Installation and troubleshooting of all types of data cards.
Closing daily 15 to 20 tickets.
Based on requirements, work on weekend days to complete tasks.