Hussain Shaik

Business Development Executive

Miami, Florida, United States23 yrs 3 mos experience

Highly Stable

Key Highlights

Over 12 years of IT Service Management experience.
Expert in Contract Management and Process Improvement.
Proven track record in Project Delivery and Budget Management.

Stackforce AI infers this person is a Telecommunications and IT Service Management expert with extensive experience in contract and project management.

Contact

Skills

Core Skills

Contract ManagementProcess Improvement

Other Skills

Account TransitionAccount Transition and Process ImprovementBusiness AnalysisBusiness DevelopmentBusiness IntelligenceBusiness ProcessCRMCapacity, Resource and People ManagementChange ManagementCloud ComputingContract Management and NegotiationsCustomer Relationship ManagementDatabase (BI) Design and ArchitectureDatabasesDesigns

About

* Over 12 years of experience in IT Service Management: Specialties: Customer Relationship Management Account Transition and Process Improvement Operations Management Service Management Incident and Problem Management Capacity, Resource and People Management Solution Consulting and Development Change Management Pre-Sales Consulting Project Delivery and Budget Management Contract/Supplier Management and Negotiations Business Development Database (BI) Design and Architecture

Experience

Censea

Business and Product Development

Oct 2024 – Present · 1 yr 5 mos · West Palm Beach, Florida, United States · On-site

Captain fresh

2 roles

Business and Product Development

Jun 2022 – Present · 3 yrs 9 mos

Chief Purchase Officer

Oct 2019 – May 2022 · 2 yrs 7 mos

At&t global services

3 roles

Sr. Contracts Manager, Financial Operations

Jan 2014 – Oct 2019 · 5 yrs 9 mos

Sr. Contracts Manager, Operations & Performance Management

Mar 2013 – Jan 2014 · 10 mos

Sr. Contracts Manager, Bid & Proposal

Feb 2011 – Feb 2013 · 2 yrs

Contract Management and Negotiations:
Manage Key Contracts for Legacy AT&T Customers across USA.
Negotiate with Vendors for optimal contractual rates
Influence Service Deliveries
Own & resolve key issues upon escalation
Billing and Invoice reconciliations
Account Transition:
Key player in transitioning Contract Management Process for Large AT&T Customers
Develop & process Transition Programs
Negotiate and Close the Transition Programs
Knowledge Transfer and Handover
Delivery of Transition Programs to other Contract Managers
Transitioning large IT service contracts from or to new vendor contracts
Process Improvement:
Derive Actionable Initiatives from Business Requirements
Innovate and Automate Support Deliveries
Maintain High Customer Satisfaction
Refine and Define customized SLOs / SLAs.
Solution Consulting and Development:
Provide guidance to Technical Architecture and Service Delivery Teams.
Support engagement teams by identifying the technology, professional services, equipment deployment and maintenance and geographical requirements
Provide input and review Performa Operations Plans (POP)s and engage the vendors for implementation