Jan 2022 – Jul 2025 · 3 yrs 6 mos · India

• Providing end-to-end support for the implementation of S2P procurement suite for the customers including business process mapping, requirements gathering, process configuration, documenting process flows, BRD/FRD, user interface configuration, user/supplier set-up, and testing support.
• Analysing Procurement processes of the client’s organization, conducting Fit-Gap analysis & recommending adequate solutions; implementing S2C module in line with client requirements.
• Leading on all project documents - User stories, Implementation Approach Document, Test Summary, etc; driving UAT on the configured modules, identifying & implementing best practices.
• Ensuring product deliverables are completed on time and in accordance with customer expectations and statement of work (SOW).
• Owning the testing and overall QA of the solution from a functional standpoint.
• Engaging with Technical Account Manager to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & customer side to achieve Customer Satisfaction.
• Assisted Project Mangers in handling SCRUMs with an ease by maintaining action item tracker.
• Collaborated with the Project Manager for monitoring and controlling project budgets, identifying resource needs, and supporting contract & SOW reviews.

Jun 2021 – Dec 2021 · 6 mos

• Oversaw entire East zone last mile Breach and Conversion metrics while keeping customer delight as high priority.
• Managed last mile delivery metrics, and developed a new strategy which resulted in overall goodness of 11%in a last mile project
• Resolved operational issues & drove optimization/automation of current processes.
• Oversaw NPS and CSAT improvement charter for last-mile delivery models; ensured high supply Chain visibility through innovative and real-time data extraction and insights generation.
• Partnered with the business to understand critical data requirements & developed data capability by sourcing modelling and visualizing operational data programs.

Apr 2021 – Jun 2021 · 2 mos

Jun 2020 – May 2022 · 1 yr 11 mos

• Responsible for handling the process from lead generation to contacting and onboarding companies for Placements and Summer Internships.
• Creating & managing corporate database and sending them timely invitation drafts for placements.
• Administered internal databases with utmost confidentiality and maximized team productivity.
• Bridged the gap between students and companies with respect to placement activities.

Jan 2019 – Dec 2019 · 11 mos · Madurai and Down South India ,Tamil Nadu Region

• Operations management for the end-to-end order cycle, ensured smooth supply of high-end medical equipment’s as per the demand.
• Managed over 600 customers across South India territory, successfully added 10 new customers within the short span of 1 year.
• Generated revenue worth Rs.6 Lakhs + through repairs, accessories sales, AMCs, CMCs, and repair exchange.
• Achieved 40% increase in revenue for the year 2020.
• Led a team and successfully ensured apex level customer service.
• Partnered with the German head office to ensure effective ground level operations; developed multiple dealers across Tamil Nadu ensuring uninterrupted supply chain.
• Collaborated with cross-functional Purchase & procurement departments across various government & private hospitals across South India and managed multiple portfolios of products; served as a product specialist, provided demos for different equipment’s in various conferences.

Dec 2017 – Dec 2017 · 0 mo · Chennai, Tamil Nadu, India

• Worked on Indian navy Project named FDN (Floating dock navy), where I leant about the use of
• Various high end electronic equipment’s used in defense.
• Installations of SONAR and RADERS
• Understood the materials flow.
• Observed overall operations of different sub projects like, On field patrolling vehicles, container ships, survey ships etc.
• Gained brief insights about Quality management and quality assurance departments and the ways of quality check done in
• complete shipbuilding and got to know about different certifications.
• Observed the close relation between manpower, material, planning & co-ordination with other departments.