Feb 2025 – Apr 2025 · 2 mos · Wellington, New Zealand · On-site

• Collaborated with internal teams to ensure smooth policy processing and timely resolution of
• customer requests.
• Delivered frontline support by responding to customer inquiries regarding health insurance
• products and services via email, phone, and written communication.
• Processed policy adjustments, including additions, cancellations, and new health plan
• enrollments for both individual and group policies.
• Gained practical insight into insurance operations and customer-facing processes, contributing
• to a broader understanding of system and process efficiencies.
• Maintained accurate records of customer interactions and policy transactions, supporting data
• integrity and operational compliance.

Dec 2021 – Sep 2024 · 2 yrs 9 mos · Gurugram, Haryana, India

• Consulted business and tech managers in Healthcare Insurance Data Management and Governance processes.
• Facilitated end to end stakeholder management by gathering business and compliance
• requirements
• Gathered requirements and translated them into technical solutions, coordinating between
• business users and IT teams.
• Data Analysis, Mapping, Modelling, Transformations and architectural modifications.
• Expertise in Analysis, Design, Development and deployment of data solutions on Azure Data
• Factory (ADF) and Azure Synapse. Expert solutioning using metadata framework for ETL process.
• Onboarding data from SFTP into ADLS through ADF pipelines, data transformations using SQL
• and JSON metadata in Databricks and loading the formatted data into the target layer for
• reporting consumption (Power BI).
• Proven ability and insightful experience in project management including scope, estimation,
• resourcing, risk analysis, finalization of requirements.
• Grown and managed teams, upskilling and turning team into highly performing team.
• Daily Scrum handling across the teams, maintaining progress of the team.

Sep 2019 – Dec 2021 · 2 yrs 3 mos

• Project: Treasury Data Management
• Assist in maintaining Data Lineage to ensure users can reliably trace data back to its origin and
• identify any quality issues in data pipelines using BCBS-239(Principles for effective risk data
• aggregation and risk reporting)
• Developed and implemented data governance workflows, business glossaries, metadata
• catalogs, and data lineage documentation using Collibra to ensure traceability and transparency.
• Led risk and compliance reporting for Treasury finance processes, collaborating on CAB meetings,
• performing Business Impact Analyses, and conducting UAT for change control activities.
• Created KPI dashboards and operating models to measure maturity and effectiveness of business
• processes within the GRC framework.
• Sub-Project: Enterprise Incident Management (Data Quality)
• Played a key role in incident management (eDIM project)—reviewing and resolving stakeholder
• raised data risks and issues related to data quality with clear documentation, follow-ups and
• workarounds.
• Coordinating with the On-shore Partners for the requirement gathering and understanding of
• compliance regulation regularly.

Jun 2016 – Sep 2019 · 3 yrs 3 mos

• Project: Enterprise Independent Testing
• Spearheaded governance and data quality initiatives across Banking financial and insurance
• domains, aligning solutions with regulatory frameworks such as ISO 31000 and GDPR.
• Facilitated end to end stakeholder management by gathering business and compliance
• requirements, translating them into technical solutions, coordinating between business users and
• IT teams.
• Maintained and improved data quality metrics, implemented business rules via Excel/SQL scripts,
• and ensured completeness and accuracy of critical data.
• Strong understanding of managing Operational Risk & Compliance at enterprise level.
• Independently conducting compliance reviews of Global and Consumer LOB's. Identify, Mitigate
• and Control operational and regulatory risk associated with various in-house key controls.
• Execute testing on LOB procedures and communicate findings to the Senior Leadership Team.
• Highlight and investigate Self-Identified Audit Issues. Presents final report in monthly Risk
• Governance forum with LOB.
• Provide Independent oversight & evaluation of compliance by performing test execution on LOB
• provided tests scripts approved by LOB compliance, scoping key federal US laws/ regulations.
• Works with IT developers to translate business rules into data quality rules and implement them.
• Monitors, tracks and reports ongoing data quality levels. Providing samples collected from the
• population as per the test requirements in Excel / SQL using EIT’s sampling Methodology for
• bank’s work stream.
• Coordinating with the On-shore Partners for the requirement gathering and understanding of
• compliance regulation regularly.
• Implementing and suggesting changes to policy and process to improve quality, accuracy, and
• timeliness of captured data

Oct 2011 – Jun 2016 · 4 yrs 8 mos

• Served as a part of the pilot process with a team of 15 Fraud Analysts.
• Meeting all targets for the business and targets assigned by the Management
• Transactional quality routines followed to ensure consistent performance of the team.
• Managing Client calls – Weekly Ops call, Weekly Quality Call and Business Review.
• Facilitating Value-Add projects to the business by suggesting ideas to reduce transaction handling
• time, decreasing errors, reducing dollar loss, fraud domain training, etc.
• Taking a lead at shop level(6 processes) to streamline the processes and operational procedures
• by rolling out the “Operations Playbook” as a governance document to streamline processes from
• following perspectives: - Risk, Process Procedures, People Management etc. (This is to ensure
• readiness for any upcoming process audits)