Sep 2016 – Mar 2021 · 4 yrs 6 mos

• Remotely managed technical writers in multiple US locations and India. Responsibilities included agile documentation planning, tools and process planning, resource allocation, and performance evaluation. Responsible for the management of docs for multiple product lines and cloud documentation architecture. Helped plan the transition from DITA and FrameMaker to MadCap Flare. Created training and internal docs for writers. I was also a contributing writer for TIBCO Cloud Integration and GridServer.

Sep 2010 – Sep 2016 · 6 yrs

• Created and maintained documentation for administrators, developers, and integrators for TIBCO Cloud Integration, a cloud-based iPaaS platform; GridServer, a Java-based virtual supercomputing solution; and Silver Fabric, a private cloud PaaS solution. Developed cloud-based documentation using Jekyll and Markdown. Designed and authored guides in DITA and FrameMaker.

Mar 2010 – Sep 2010 · 6 mos · Palo Alto, CA

• Created developer-oriented documentation for a J2EE-based enterprise pricing suite. Wrote and maintained JavaDoc API documentation and implementation, installation, and user guides in FrameMaker. Produced RoboHelp-based configuration help and internal wiki documentation.

Oct 2008 – Mar 2010 · 1 yr 5 mos

• Managed content for the Samsung Mobile Innovator Windows Mobile developer program. Created API, programming guide, and installation documentation for Samsung’s Windows Mobile SDK. Developed XSLT to import Doxygen output into structured FrameMaker. Produced developer-oriented content including device emulator skins, videos, knowledge base articles and webcasts. Evangelized at trade shows. Maintained a Bugzilla system. Edited PowerPoint presentations.

Sep 2007 – Oct 2008 · 1 yr 1 mo

• Created documentation and Java code examples for a SOAP-based provisioning API for partners reselling MX Logic’s SaaS email and web security product. Assisted in rearchitecture of single-sourced documentation in FrameMaker.

Jul 2001 – Mar 2007 · 5 yrs 8 mos · New York, NY

• Created and maintained documentation for developers implementing a Java-based virtual supercomputing solution. Designed guides in FrameMaker, including single-sourced solutions for multiple products based on similar document sets. Developed XML-based online documentation for JSP-based administrative web site. Edited tutorials created by integration team. Wrote KB articles on known issues. Assisted in editing of RFP/RFI documents. Produced Visio and Powerpoint diagrams for technical and sales documentation.

Oct 1999 – Jul 2001 · 1 yr 9 mos

• Managed documentation group. Planned, wrote, and maintained documentation in multiple systems, for end-user, call center, and internal audiences. Developed WinHelp for Juno software and worked with client development team on user interface consistency. Worked with Web production team on the design and writing for help.juno.com. Maintained knowledge base implemented with ExpressResponse by Island Data. Developed documentation maintenance flow, style guide, project plans, and functional specifications. Managed and hired other writers. Worked with Emerging Products group in documentation for DSL and other high-bandwidth products.

Jun 1996 – Mar 1999 · 2 yrs 9 mos

• Wrote online and print documentation for end users and IS managers for Reflection EnterView Java-based terminal emulation and Reflection for Macintosh terminal emulation software. EnterView duties included design of a Java-based help system for HTMLHelp, writing and editing online documentation for the the user interface, and establishing continuity of user interface text in resource files. Macintosh duties included conversion of proprietary markup documents to Altura QuickHelp, Apple Guide, Apple Balloon Assistance, and FrameMaker documentation. Administered internal Solaris and JavaStation test machines and tested inter-platform and inter-browser compatibility of Java applets, JavaScript/JScript, and cascading style sheets. Interacted with development, testing, and integration management.

Jul 1995 – Jun 1996 · 11 mos

• Wrote online and print documentation for end users of retail Internet products and online acquisition software, focusing primarily on complete WinHelp systems development. WinHelp projects included Internet Office Web Server for NT, Internet Office 4.1 client programs, SPRY Chat, SPRY Mosaic, and OEM versions of Internet in a Box for Packard Bell and Supra. Authored QuickHelp for Internet in a Box for Macintosh, including SPRYNET and Supra OEM versions. Co-wrote Internet Office Web Server for NT print user manual. Wrote printed addendi for various secure and international versions of Internet Office Web Server. Interacted with product development and aided in testing, product review, and usability design. Evangelized products at trade shows and internal technology forums.

Jan 1993 – Jan 1995 · 2 yrs

• Second-tier phone support for students, faculty and staff. Worked on articles and editing for a giant knowledge base, years before 99% of the world heard of the Internet. Also did phone support for VMS, Mac, and various Unixes (Ultrix, OSF/1, Solaris, HP-UX, and Linux.)