Mar 2019 – Feb 2020 · 11 mos · Islamabad Pakistan. · On-site

• Oversaw IT operations for 70+ labs across the country, deploying a hybrid cloud environment to streamline lab workflows, data integration, and analysis.
• Reduced licensing costs by $52M through strategic utilization of Microsoft TechSoup for data center and endpoint licensing optimization.
• Automated key MIS processes, resulting in a 30% increase in operational efficiency and faster decision-making across departments.
• Led centralized IT management of over 70 Shifa Labs nationwide by integrating cloud and on-premises
• infrastructure, and collaborated with software development teams and department leaders to enhance
• workflow effectiveness.
• Directed efficient resource allocation for incident response, installations, system upgrades, and
• decommissioning of Tier-3 data centers, ensuring minimal service disruptions.
• Partnered with business unit leaders to define and enforce IT governance policies, supervised IT operations, and led research into emerging technologies for scalable and cost-effective capacity planning.
• Managed both strategic and tactical planning for the MIS department, including budget oversight, talent development, and long-term infrastructure road mapping. Partnered closely with functional business units and leaders to develop and implement IT policies, supervise the IT department, and conduct research on emerging technologies for precise capacity planning. Effectively managed short-term and long-term planning for the MIS department, including budgeting and human resource management.

Oct 2012 – Jan 2019 · 6 yrs 3 mos · Jeddah , Saudi Arabia · On-site

• Oversaw enterprise IT operations across Saudi Arabia, Egypt, and Sudan, ensuring 99.99% uptime for mission critical business systems and services.
• Developed and implemented comprehensive IT policies, standards, and governance frameworks aligned with financial constraints, KPIs, and organizational strategy. Enabled the successful launch of innovative supply chain, HR, and finance systems that significantly enhanced operational efficiency.
• Managed a multi-site hybrid cloud infrastructure supporting 800+ users, leveraging Azure, Microsoft 365, and SharePoint Online to enhance collaboration and scalability.
• Led ERP platform upgrades, system patching, and cloud-to-on-premises integration using Hyper-V Failover Clusters, improving system reliability and disaster recovery readiness.
• Spearheaded ITIL-based change and release management processes, reducing incident response times by 20% and improving service delivery metrics.
• Directed IT operations across offshore offices, ensuring seamless performance and maintenance of servers, endpoints, primary/secondary data centers, and Cisco IP Voice systems (CUCM).
• Oversaw cloud services (Azure, Office 365, SharePoint) and key infrastructure components including WSUS, file servers, DHCP, DNS, and enterprise helpdesk.
• Coordinated with local and international vendors to ensure high availability and performance of both cloud and on-premise environments, supporting business continuity and minimizing downtime.

Sep 2009 – Aug 2012 · 2 yrs 11 mos · Islamabad Pakistan. · On-site

• As the Data Center Administrator at Qurtaba City, I was the guardian of critical operations from September 2009 to August 2012. I ensured the seamless functioning of data center infrastructure, contributing to the organization's success.
• Key Contributions:
• Oversaw the data center's robust performance, ensuring uninterrupted services and data availability.
• Played a pivotal role in maintaining server reliability, network security, and disaster recovery strategies.
• Collaborated with cross-functional teams to optimize data center workflows, leading to enhanced efficiency and performance.
• Let's connect to discuss how my expertise in data center administration can benefit your organization. Together, we can ensure the reliability and performance of your critical IT infrastructure. #DataCenterManagement #ITInfrastructure

Sep 2006 – Oct 2009 · 3 yrs 1 mo · Islamabad · On-site

• During my tenure as System Administrator at Preston University from September 2006 to October 2009, I played a vital role in shaping the university's IT landscape, empowering higher education through effective system management.
• Key Achievements:
• Ensured the seamless operation of critical systems, enabling uninterrupted learning and administrative functions.
• Collaborated with faculty and staff to enhance system workflows and productivity.
• Contributed to the university's mission by providing reliable IT support and system optimization.
• Let's connect to explore how my experience in system administration can add value to your educational institution. Together, we can empower higher education through robust IT solutions. #SystemAdministration #HigherEducation.

Apr 2005 – Sep 2006 · 1 yr 5 mos · On-site

• Key Responsibilities:
• Managed and updated the inventory of IT hardware, software, and licenses to maintain an efficient IT infrastructure.
• Organized and maintained wiring systems, ensuring all IT equipment was safe and in optimal working condition.
• Selected suppliers for software and hardware, focusing on obtaining the best quality products at competitive prices.
• Conducted training sessions for staff on the correct usage of software and systems, enhancing overall technological proficiency in the workplace.
• Technical Duties:
• Set up new machines, ensuring they were equipped with standard documents, legal software licenses, and configured email accounts.
• Instructed staff on effective document filing techniques to promote better organization.
• Diligently responded to tasks listed on the IT Task List, ensuring timely and efficient resolution of IT issues.
• Security and Maintenance:
• Monitored and maintained the data backup process, ensuring its effectiveness and reliability.
• Provided comprehensive IT support to remote workers and branch offices, which included occasional site visits to locations outside the city.