Nov 2022 – Mar 2025 · 2 yrs 4 mos · Mumbai · On-site

• Leveraging analytics and automation to make HR more intelligent, efficient, and outcome-driven.
• Key Responsibilities
• Introduced attrition risk analytics (EWS) to proactively manage talent retention.
• Hired more than 450 candidates annually
• Drove DEI initiatives and leadership capability programs to strengthen culture.
• Mentored 14 HRBPs across India & Philippines to embed data-driven decision making.
• Created 48-hour grievance-closure SLA for employee issues.
• Impact Created
• Cut key-function attrition by 15%.
• Increased engagement index by 15%.
• Reduced HR costs by 12% and achieved 99.8% payroll accuracy.
• Earned CXO recognition for analytics-led insights in workforce planning.
• Core Competencies
• HR Analytics | CoE Development | Compliance & Governance | Talent Acquistion | Talent Retention | Performance Systems

Oct 2020 – Sep 2022 · 1 yr 11 mos · Mumbai · On-site

• Building a scalable HR ecosystem for global education growth across India & UAE.
• Key Responsibilities
• Directed HRBP and talent strategy for Asia operations (India & UAE).
• Created Employee Value Proposition (EVP) to strengthen attraction and engagement.
• Harmonized global pay, grading, and benefits across six regions.
• Impact Created
• Boosted offer acceptance by 18%.
• Maintained zero compliance exceptions across all HR audits.
• Smooth inauguration of new schools/centers
• Core Competencies
• Global HR Strategy | EVP Development | Talent Management | Cross-Cultural HR | Compliance Excellence

Oct 2018 – Apr 2019 · 6 mos · Mumbai Area, India · On-site

• 💼 Led HR transformation across 4 units and 1000+ employees—delivering ₹25 Lakhs in annual savings through HR digitization and stronger workforce planning.
• Role Summary:
• As the Head of HR, I led the end-to-end people strategy across MK Printpack’s Head Office and 3 manufacturing plants in Haridwar, Daman, and Motaponda. My role involved driving HR strategy in sync with business goals—covering workforce planning, talent development, performance management, and employee relations. I ensured alignment with the company’s mission, values, and long-term vision.
• I managed both strategic and operational HR functions, from recruitment to payroll to compliance, creating a unified people ecosystem across geographies.
• Business Impact:
• Introduced “Spine” payroll software, cutting manual processing errors and achieving major cost savings. Built a competency framework that improved succession planning and capability development. Designed and implemented a company-wide engagement and learning initiative that improved retention and collaboration between corporate and factory teams.
• Core Competencies:
• People & Culture Leadership
• HR Digital Transformation
• Workforce Planning & Budgeting
• Talent Management & Capability Building
• Employee Engagement & Relations
• HRBP for Multi-Location Units
• Policy Framework & Governance

Jul 2016 – Jul 2018 · 2 yrs · Gurugram · On-site

• ✈️ Rebuilt HR structure across 12 locations—boosting employee engagement scores by 35% and stabilizing attrition through strategic HR partnerships.
• Role Summary:
• As the Group Head – HR, I acted as a strategic HR Business Partner for the entire STIC Travel Group, managing a diverse workforce across multiple business lines and geographies. My focus was to align human capital practices with business growth, ensuring optimal resource utilization, policy standardization, and employee satisfaction.
• I partnered closely with the leadership team to design HR policies, compliance frameworks, and engagement initiatives that elevated the overall employee experience.
• Business Impact:
• Implemented a uniform employee engagement calendar across all branches, fostering team spirit and reducing attrition by 20%. Developed and rolled out new HR policies and compliance systems that simplified audits and standardized HR operations. Improved collaboration between departments by implementing a transparent communication framework and grievance redressal mechanism.
• Core Competencies:
• Group HR Strategy & Business Partnering
• Policy Design & Implementation
• Multi-location HR Operations
• Employee Engagement & Experience
• Performance Management Systems
• Statutory Compliance & HR Governance
• Leadership Coaching & Talent Retention

Jun 2015 – Jul 2016 · 1 yr 1 mo · Gurugram · On-site

• 🏆 Ensured flawless payroll and HR operations for 9000+ employees across 230 locations—achieving 100% compliance and zero audit deviations.
• Role Summary:
• At Max Life Insurance, I led HR Operations across India, ensuring complete accuracy in payroll, benefits, compliance, and employee data management. My role focused on operational excellence, cost efficiency, and employee trust through transparent processes.
• I ensured compliance with statutory norms such as PF, ESI, LWF, and Income Tax while managing the Flexible Benefits Plan (FBP) and full-and-final settlements seamlessly across regions.
• Business Impact:
• Delivered a zero-error payroll record for 12 consecutive months. Automated F&F and FBP cycles, improving processing time by 40%. Enhanced HR compliance readiness and standardized data management, ensuring seamless audits and improved employee satisfaction.
• Core Competencies:
• HR Operations & Payroll Management
• Statutory Compliance & Audits
• Compensation & Benefits Strategy
• Process Automation & Digital HR
• HR Governance & Risk Mitigation
• Employee Communication & Trust Building
• Multi-branch Coordination

Nov 2010 – Mar 2015 · 4 yrs 4 mos · Mumbai Metropolitan Region

• Established the company’s HR Management process from scratch, defined the overall organizational structure, defined the manpower requirements, and ensured that the same is acquired within the defined budget
• Played a key role as a Business HR Partner for PAN India and spearheaded the entire HR operations
• Directed a talent acquisition team of 10 members to meet the targets of the recruitment business
• Introduced, Structured & implemented:
• o Training, contract staffing, and payroll processing for client companies
• o Outplacement for 100+ employees from a pharma company
• o HR outsourcing and Organization restructuring for client organizations
• o Company policies along with making motivational incentive structures
• o Assisted in setting up the culture of the company and developing various strategies

May 2009 – Oct 2010 · 1 yr 5 mos · Mumbai · On-site

• 📈 Scaled workforce from 2 to 650+ employees in 16 months—transforming HR into a growth engine for business expansion.
• Role Summary:
• As Regional Head – HR for the Western Zone, I played a key role in building and scaling a fast-growing sales and service organization. I managed end-to-end HR operations—from talent acquisition to retention—ensuring alignment with aggressive business goals.
• Business Impact:
• Implemented strategic hiring campaigns that accelerated growth while maintaining quality of hire. Designed engagement programs that reduced attrition by 25% and improved productivity by 30%. Built a dynamic culture that supported performance and career advancement.
• Core Competencies:
• Rapid Talent Scaling & Onboarding
• Performance & Productivity Improvement
• HR Operations & Process Setup
• Employee Engagement & Retention
• Regional Leadership & Team Management
• Business Partnering for Growth

Sep 2008 – Apr 2009 · 7 mos · Mumbai Metropolitan Region

• ⚙️ Led workforce planning for nationwide projects—driving faster project delivery through smarter hiring and analytics.
• Role Summary:
• As Manager – HR, I managed end-to-end hiring, talent pipeline management, and attrition analysis across engineering projects. My analytical approach to attrition helped identify core pain areas and improve employee retention rates.
• Business Impact:
• Enabled faster staffing turnaround for key projects. Improved workforce productivity through detailed manpower planning and hiring process optimization.
• Core Competencies:
• Talent Acquisition & Workforce Planning
• HR Analytics & Attrition Management
• Employee Lifecycle Management
• Policy Implementation & Governance

May 2007 – Sep 2008 · 1 yr 4 mos · Mumbai Metropolitan Region · On-site

• 🔧 Streamlined recruitment and training programs—aligning 100+ hires with core business objectives and boosting performance.
• Role Summary:
• As Deputy Manager – HR, I optimized recruitment and training systems, introducing performance-based evaluations and career development plans to enhance workforce productivity.
• Business Impact:
• Helped reduce new hire attrition by 22% through targeted training programs. Built a structured appraisal system that strengthened accountability.
• Core Competencies:
• Recruitment & Training Optimization
• Performance Management System
• Employee Development & Retention
• HR Policy & Compliance

Sep 2005 – May 2007 · 1 yr 8 mos · Mumbai Metropolitan Region · On-site

• 🤝 Revived dormant client accounts—achieving 35% growth in recruitment revenue within one year.
• Role Summary:
• At Adecco, I handled corporate recruitment mandates across industries, driving both client relationships and hiring delivery. My consultative approach helped clients improve time-to-hire and quality-of-hire metrics.
• Business Impact:
• Reactivated dormant clients, added 15+ new accounts, and contributed to a 35% revenue increase. Consistently delivered top-tier candidates that met client expectations.
• Core Competencies:
• Recruitment Consulting & Delivery
• Client Relationship Management
• Business Development & Account Growth
• Hiring Strategy & Process Excellence

Jun 2003 – Sep 2005 · 2 yrs 3 mos · Mumbai Metropolitan Region · On-site

• 🎯 Placed 150+ senior professionals across manufacturing & consulting sectors—building trusted long-term client partnerships.
• Role Summary:
• As a recruitment consultant, I specialized in headhunting and executive search, identifying niche talent for mid to senior-level roles. I built strong networks that fueled repeat business and referrals.
• Business Impact:
• Delivered consistent hiring success across critical functions. Strengthened client confidence by maintaining a 90% position fill rate.
• Core Competencies:
• Executive Search & Headhunting
• Client Partnership Development
• Industry Mapping & Market Research
• End-to-End Recruitment

May 2000 – Jun 2003 · 3 yrs 1 mo · Mumbai Metropolitan Region · On-site

• 📞 Drove a 40% rise in membership sales through innovative outreach and high-energy client engagement programs.
• Role Summary:
• As a team leader, I managed telemarketing operations, campaign planning, and membership acquisition. I trained and motivated the sales team to exceed targets and enhance customer relationships.
• Business Impact:
• Achieved consistent sales growth through improved conversion strategies and relationship-building. Built a motivated sales culture focused on customer satisfaction and long-term engagement.
• Core Competencies:
• Sales Leadership & Team Motivation
• Customer Relationship Management
• Campaign Planning & Execution
• Lead Conversion & Retention