Alok Singh

Operations Associate

Noida, Uttar Pradesh, India4 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Proven expertise in banking operations and customer service.
Strong background in incident management and fraud analysis.
Skilled in human resources and employee onboarding processes.

Stackforce AI infers this person is a Banking Operations and Human Resources professional with a focus on customer service and process improvement.

Contact

alok.singh@indusind.com LinkedIn

Skills

Core Skills

Customer ServiceBanking OperationsHuman Resources

Other Skills

Bank ReconciliationBusiness DevelopmentBusiness Process ImprovementCustomer OnboardingCustomer SatisfactionDatabase MaintenanceDigital MarketingDocumentation ManagementDue DiligenceEmployee Database ManagementFinancial OperationsFraud AnalysisHindiHuman Resources (HR)Incident Management

Experience

Indusind bank

Service Delivery Manager (SDM)

Dec 2023 – Present · 2 yrs 3 mos · Noida, Uttar Pradesh, India · On-site

Managed service delivery operations, including handling customer inquiries and complaints. Developed and implemented processes for effective incident management. Reviewed and processed customer deposits, withdrawals, loan payments, and transfers. Prepared daily reports to track banking transactions and account balances. Performed reconciliations between bank accounts and internal accounting systems. Maintained customer records of all banking activities in a secure database. Resolved discrepancies related to customer accounts. Analyzed data from various sources to identify potential fraud cases.

Customer SatisfactionCustomer OnboardingFinancial OperationsIncident ManagementFraud AnalysisBank Reconciliation+3

Axis bank

Assistant Manager

Jan 2022 – Nov 2023 · 1 yr 10 mos · NOIDA

Provided customer service support for account opening, deposits, withdrawals and loan applications. Maintained accurate documentation on all customer interactions and transactions. Performed due diligence on potential customers to ensure compliance with KYC regulations. Maintained records of customer onboarding activities in accordance with internal policies and procedures.

Customer ServiceDue DiligenceCustomer OnboardingDocumentation ManagementBanking Operations

Petpooja

Human Resource Intern

Jun 2019 – Jul 2019 · 1 mo

Organized and maintained personnel records in a secure database. Created job descriptions for new roles within the organization. Drafted correspondence to employees regarding changes in policy or procedure.

Human Resources (HR)Job Description DevelopmentEmployee Database ManagementHuman Resources