Bishal Dhar

Program Manager

Bengaluru, Karnataka, India8 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved 99% delivery accuracy in localization services.
Increased operational efficiency by 35% through data-driven improvements.
Led multi-million dollar vendor operations across 12 countries.

Stackforce AI infers this person is a Program Manager with expertise in localization and data analytics in the SaaS industry.

Contact

Skills

Core Skills

Program ManagementProject ManagementStakeholder ManagementProcess ImprovementData VisualizationAnalyticsData AnalysisBusiness Analysis

Other Skills

Advance excelAgile MethodologiesAgile Project ManagementAmazon QuickSightAsanaCommunicationContinuous ImprovementCross-functional CoordinationCustomer ServiceEHS SpecialistEmployee Learning & DevelopmentGensuiteIT Business AnalysisJiraLeadership

About

Dynamic and results-driven Program Manager with 5+ years of experience at Amazon, specializing in end-to-end project delivery and operational excellence. Demonstrated success in managing multi-million dollar vendor operations and driving data-backed process improvements that increased efficiency by 35%. Track record of leading cross-functional teams across global locations while maintaining 99% delivery accuracy in localization services. Proven expertise in Agile methodologies and stakeholder management across diverse business units.

Experience

Amazon

2 roles

Program Manager

Promoted

Oct 2022 – Present · 3 yrs 5 mos

Program Leadership & Innovation:
Led million dollar localization services program across 12 countries, managing 25+ vendors and 50+ stakeholders with 99% delivery accuracy
Spearheaded Translation Memory initiative saving $1million (35% cost reduction) through innovative ATMS implementation
Implemented data-driven process improvements resulting in 35% operational efficiency increase and 45% reduction in escalations
Vendor & Stakeholder Management:
Built and managed strategic partnerships with global vendors, achieving 98% stakeholder satisfaction
Developed comprehensive vendor onboarding program reducing ramp-up time by 60%
Led cross-functional initiatives with Technical PMs across 3 continents, delivering 15 major feature releases
Orchestrated first-ever WHS Hackathon, fostering innovation and cross-team collaboration
Process Optimization & Analytics:
Revolutionized RIVER Intake mechanism, achieving 45% efficiency improvement
Designed automated tracking systems reducing manual effort by 60% and improving accuracy by 40%
Created data visualization dashboards for senior management, reducing reporting time by 65%
Scaled SME Localization Volunteer program from 50 to 200 volunteers across 15 countries

StrategyProgram ManagementProject PlansStrategic PlanningTraining DeliveryJira+4

WW Dataset Analyst (Program Insights & Innovation Team)

Oct 2019 – Sep 2022 · 2 yrs 11 mos

Led data analytics initiatives resulting in 25% improvement in course completion rates.
Analyzed real-time user data like course completion rates across languages; prepared insightful reports and presentations highlighting
key findings and improvement opportunities; collaborated with WHS Team to present data-driven insights and recommendations.
Implemented predictive analytics models improving decision-making accuracy by 35%.
Developed 15+ executive presentations with data-driven insights for senior leadership

StrategyLocalizationStakeholder ManagementVendor ManagementData AnalysisJira+4

Instagram

Content Creator

Jun 2021 – Present · 4 yrs 9 mos

_voyager_bishal

Oati

Associate Business Analyst

Mar 2018 – Sep 2019 · 1 yr 6 mos · Sahibzada Ajit Singh Nagar, Punjab, India

Collaborated with US-based clients and project managers to gather and analyze complex business requirements for energy trading
solutions
Led comprehensive testing cycles including functional, regression, and performance testing, ensuring 99% product reliability
Coordinated User Acceptance Testing (UAT) with key stakeholders, achieving 95% satisfaction rate on product functionality
Managed end-to-end testing process for OATI WebTrader, utilizing SOAP UI and JIRA for efficient testing and issue tracking
Developed detailed test plans and documentation for OATI WebProduct, aligning with business requirements and industry standards
Facilitated seamless integration of new features by collaborating with cross-functional teams including developers, QA, and design

Agile MethodologiesIT Business AnalysisCross-functional CoordinationJiraRequirements GatheringCommunication+5

Dressdoc

Founder

Feb 2018 – May 2018 · 3 mos · Ambala, Haryana, India

1. Founded & Led Operations: Established and managed all facets of Dressdoc, a premium laundry and dry-cleaning service, from initial concept to full operational execution.
2. Strategic & Financial Oversight: Developed comprehensive business plans, managed budgets, oversaw financial performance, and ensured the company's profitability and sustainability.
3. Team Building & Management: Recruited, trained, and supervised a dedicated team, fostering a high-quality, customer-centric service environment.
3. Customer & Market Development: Implemented effective sales and marketing strategies, built a strong customer base, and maintained high levels of client satisfaction.
4. Quality & Efficiency Management: Designed and optimized operational workflows, maintaining rigorous quality control to deliver exceptional garment care services.

Communication

Oyo

Sales and Marketing (Intern)

Sep 2017 – Jan 2018 · 4 mos · Gurgaon, Haryana

My responsibility is :
To generate leads and to drive marketing strategies with a group of interns .
To explore new opportunities for OYO rooms to connect with different travel services and expand the OYO services to new domains.