Paras Gupta

Product Manager

Jammu, Kashmir, India10 yrs experience
Most Likely To Switch

Key Highlights

  • 10 years of IT experience with diverse skill set.
  • Proven track record in ITSM and service desk management.
  • Certified in multiple Manage Engine technologies.
Stackforce AI infers this person is a SaaS ITSM specialist with strong analytical and service management skills.

Contact

Skills

Core Skills

Service DeskData AnalyticsChange ManagementProject Management

Other Skills

Analytics PlusAsset ManagementCSSCustomer SupportDelugeExcel DashboardsIT Service ManagementITILIncident HandlingIncident ManagementInfrastructureItil v4JSONJavaScriptMajor Incident Management

About

Hello connections, I am a CSE B.Tech graduate from Jammu and Kashmir, working hard every day to sustain myself in the corporate world. I have received numerous awards and recognitions in my 9 years of experience. I enjoy digging into customer problems and providing them with modern solutions. I have a total of 10 years of IT experience. I have a good knowledge of the technologies below: • Manage Engine Service Desk Plus - On cloud • Manage Engine Service Desk Plus - On Prem • Zoho Analytics • Manage Engine OP Manager • HTML & CSS • JavaScript • Python • Deluge • ITIL • MSSQL • REST API • Webhooks Apart from learning new skills & technologies, I have a great interest in Cooking. I love to make new dishes whenever I get some time 😊 I am certified in the following skills, & Many more are in the pipeline. • CCNA • Manage Engine SDP - On Cloud • Manage Engine SDP - On Prem

Experience

Stc kuwait

ITSM Developer

Jan 2023Present · 3 yrs 2 mos · Salmiya, Hawalli, Kuwait · On-site

Op managerDelugeJSONPython (Programming Language)Service DeskJavaScript+11

Jmt al ghanim & sons

System Engineer - Manage Engine

Jan 2023Present · 3 yrs 2 mos · Salmiya, Hawalli, Kuwait · On-site

Op managerService DeskInfrastructureREST APIsMicrosoft SQL ServerServicedesk Plus On Prem+2

Vyaire medical

Change Manager

Apr 2020Dec 2022 · 2 yrs 8 mos · India

Service DeskChange ManagementInfrastructureProject ManagementProcess Improvement

Restoration hardware trading (shanghai) company

Information Technology

Apr 2019Aug 2019 · 4 mos · India

Infrastructure

National pen

Team Lead

Dec 2016Mar 2020 · 3 yrs 3 mos · India

Service DeskInfrastructure

Zensar technologies

2 roles

Senior Software Engineer

May 2016Dec 2022 · 6 yrs 7 mos

Service DeskInfrastructure

Software Engineer

May 2016May 2016 · 0 mo

  • Software Engineer at Zensar
Infrastructure

Anaya communication private limited

Project Trainee

Aug 2015Nov 2015 · 3 mos

  • PHP Developer

Education

Model Institute of Engineering and Technology

Bachelor's Degree Of Engineering — CSE

Jan 2011Jan 2015

delhi public school-jammu

B.E — web development

Jan 1998Jan 2011

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