Anmol Pathak

Operations Associate

Canada9 yrs 6 mos experience

Highly Stable

Key Highlights

Proven track record in client relationship management.
Strong leadership skills with a focus on team development.
Expertise in streamlining office administration processes.

Stackforce AI infers this person is a Customer Operations Specialist with strong skills in CRM and team management.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Team DevelopmentCustomer SupportOrder ManagementOffice AdministrationMarketing Communications

Other Skills

Account ManagementAdaptabilityAttendance ManagementAttention to DetailBrandingCoachingCommunicationComplianceCross-functional CollaborationsCustomer ExperienceCustomer ServiceData EntryDecision-MakingDelivery PerformanceDocumentation

About

My tenure as Operations Supervisor is marked by cultivating strong client relationships and leading high-performance teams. With a commitment to excellence, I ensure our services exceed client expectations through meticulous problem-solving and effective customer relationship management (CRM). The proficiency in office administration, gained over years in my previous roles, empowers me to streamline processes and enhance team efficiency. By integrating technical acumen with managerial expertise, I consistently drive improved service delivery, fostering client satisfaction and retention.

Experience

Teleperformance

Operations Supervisor

Jul 2024 – Present · 1 yr 8 mos · Canada · Remote

Supervised a team of agents , ensuring high-quality service to internal and external customers.
Provided coaching, motivation, and disciplinary actions as necessary to drive team performance.
Monitored agent attendance, performance, and productivity, while ensuring adherence to company policies and procedures.
Act as the main point of contact for client escalations and high-priority issues.
Ensure that client inquiries are addressed promptly and professionally.
Build and maintain strong relationships with clients, aiming for high levels of satisfaction and retention.
Collaborate with other departments (e.g., sales, product, technical support) to ensure seamless service delivery to clients.
Ensure team members are properly trained and continuously developing their skills.

Decision-MakingLogistics ManagementCustomer SupportCommunicationSupervisory SkillsCustomer Relationship Management (CRM)+1

Majorel

Order Support Specialist

Jun 2020 – Jul 2024 · 4 yrs 1 mo · Waterloo, Ontario, Canada · Remote

Provided accurate and complete information to customers, escalating feedback and errors appropriately.
Resolved client inquiries and communicated resolutions through email and phone communications.
Processed orders, requests, and product returns into SAP system, maintaining up-to-date product knowledge.
Managed inbound customer inquiries regarding product availability, order status, and returns, offering high-quality customer service.
Worked with internal teams to ensure that orders were processed accurately and on time, and resolved discrepancies swiftly.
Maintained positive customer relations by providing effective solutions to complex order-related issues.
Assisted in the development of customer service procedures, improving the efficiency of order processing.

Customer SupportOrder ManagementSAP ECCProblem SolvingCustomer Service

Ipro india private limited

Marketing Coordinator

Jun 2016 – Feb 2020 · 3 yrs 8 mos · Chandigarh Area, India

Managed documentation process for new joinees, reviewed and validated contracts, work orders, and purchase orders.
Handled administrative duties from job description preparation to employee onboarding, maintaining and updating employee records.
Maintained candidate database for current openings and assisted managers with hiring procedures.
Reviewed timesheets, recorded and monitored employee attendance
Manage all travel related business for employees throughout company: planned, prepared and developed cost written itineraries
Provided key support to employees in travel arrangement for onsite projects including, hotel accommodations, passport, visa processing and local transportation arrangements.
Preparing all the relevant letters, documents as per the requirement under management
Timely delivery of the products to the customer and follow up of the same.
Prepare board protocol documents and summary sheets of respective meetings
Played a key role in developing and sourcing new website material, such as content, images and graphics for a completely redesigned company website
Worked with web developer in designing company’s website, performed routine daily maintenance of existing pages and applications; Wordpress
Designed additional marketing communications such as flyers, brochures and print ads.