Ritwik Singh

Business Analyst

Varanasi, Uttar Pradesh, India5 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 4 years of experience in Digital Banking.
Expertise in activating various debit card variants.
Proven ability to resolve customer onboarding issues.

Stackforce AI infers this person is a Fintech Product Support Specialist with strong digital banking expertise.

Contact

ritwiksingh602@gmail.com LinkedIn

Skills

Core Skills

Digital BankingProduct Support

Other Skills

Analytical SkillsBankingBusiness AnalysisBusiness DevelopmentBusiness RequirementsCommunicationCorporate Internet BankingCross-functional Team LeadershipCustomer ExperienceCustomer SupportDebit Card ActivationDesign ThinkingDigital Banking ChannelsDistribution Channel ManagementEMV

About

I have gripped experience on Digital Banking Products like Debit Cards Activation, UPI, IB/MB ( Internet Banking/Mobile Banking), CIB (Corporate Internet Banking) Micro ATM (PoS Machine) and Normal ATM. I hold an experience of 4.11 years in Digital Banking. Product Support (activation of Debit Cards, UPI & Internet Banking/Mobile Banking). Holds experience for increasing the Other Bank OFFUS TXN's through Micro ATM (POS Machine) and through Main ATM. and decreasing the Remote ONUS TXN's. Experience on activation of Debit Card varients like MasterCard, Visa Card & Rupay Card. Experience in Cards/Ecom Payment and issues related to Cards/Ecom Payment. Skill to Negotiate with all the stakeholders either internal or external stakeholders for smooth functioning of assigned work.

Experience

Annapurna finance pvt. ltd.

2 roles

Business Analyst

May 2024 – Present · 1 yr 10 mos

Product Implementation Manager

Mar 2024 – Present · 2 yrs

Bandhan bank

Digital Banking Product Support Specialist

Feb 2023 – Mar 2024 · 1 yr 1 mo · Kolkata, West Bengal, India · On-site

Digital Banking Product Support Specialist and Business drive through various Digital Mode like Micro ATM (POS Machine), Main ATM, Activation of Debit Cards and issues related to activation of Debit Cards varients like MasterCard, Visa Card & Rupay Debit Card.
Onboarding of customers on various Digital channel like Internet Banking/Mobile Banking (IB/MB), UPI, Corporate Internet Banking (CIB). resolving issues related to onboarding of costomers through Live troubleshooting of issues arise.

Digital BankingProduct SupportDebit Card ActivationUPIInternet BankingMobile Banking+3

Utkarsh small finance bank

Product Support Specialist

Nov 2020 – Feb 2023 · 2 yrs 3 mos · On-site

Was responsible for Product Support and Business drive through various Digital Mode like Micro ATM (POS Machine), Main ATM, Activation of Debit Cards and issues related to activation of Debit Cards varients like MasterCard, Visa Card & Rupay Debit Card.

Product SupportDebit Card ActivationUPIMicro ATMLive TroubleshootingDigital Banking