Oct 2024 – Present · 1 yr 5 mos · Jharkhand, India · Remote

Jul 2024 – Sep 2024 · 2 mos

• SALES -
• ~ Experienced in researching and understanding customer needs and developing personalized trekking and travel packages based on client preferences.
• ~ Responsible with a strong focus on lead generation, client engagement, and relationship building and skilled in providing travelers with appropriate guides to elevate their experience.
• ~ Proficient in managing bookings, negotiating pricing, and efficiently handling unexpected issues and complaints, ensuring customer satisfaction when necessary.
• ~ Additionally skilled in providing post-sales support, gathering feedback, and fostering long-term client relationships.
• ~ Leveraging sales analytics to optimize performance and collaborating with marketing and operations teams to ensure seamless trek execution and impactful promotional strategies.
• TREK COORDINATIONS -
• 1. Coordinating with each confirmed trekker to adequately prepare them for their upcoming trek and ensuring that trekkers are mentally and physically prepared for the trek ahead.
• 2. Assist with various administrative tasks as required.
• 3. Handling all necessary reservations and maintaining follow-ups, maintaining meticulous travel records, and generating reports.
• 4. Conducting post-trek follow-ups to ensure participants had a fulfilling experience and also soliciting Google Reviews and written feedback from trekkers.
• 5. Thoroughly discussing potential trek points with participants, addressing any inquiries, ensuring compliance with established travel policies and procedures, and also providing round-the-clock support to trekkers throughout their excursions.

Apr 2024 – Oct 2024 · 6 mos

• OPERATIONS -
• 1. Itinerary Planning, Customization, and Bookings: Designing and fine-tuning travel itineraries based on customer preferences and channeling all bookings from end to end from trekkers and partners, including transportation, meals, accommodations in hotels and guesthouses, and tour activities.
• 2. Travel Documents: Processing all trek and travel documents, i.e., IDs, passports, e-visas, medical certificates, trek and travel insurance, and also documentation for forests and Army permits.
• 3. Vendor and Supplier Management and Logistics Coordination: Maintaining strong relationships and ensuring smooth execution of logistics with transport providers, coordinating transfers, tour guides, arranging accommodations like hotels/guesthouses, and local vendors to ensure services meet company standards. Additionally, negotiating rates, managing contracts, and resolving vendor issues along with travel permits, visas, and ensuring compliance with legal requirements also.
• 4. Data analysis, team coordination, and scheduling: Managed tour packages, treks, and travel cost control and budgeting, ensuring all elements are cost-effective while maintaining service quality. Oversaw internal and external teams, including guides, drivers, and support staff, ensuring that everyone involved in a trip is well-briefed, available, and prepared to execute their responsibilities efficiently.
• 5. Customer Service and Guest Relations: Managed and maintained strong relationships with trekkers throughout their entire trek and travel experience. Ensured safety and security measures were in place, provided emergency support, and upheld company standards, sustainability, and resource management. Additionally, handled feedback for continuous improvement and offered real-time customer support during travel, addressing issues such as delays, cancellations, or emergencies to ensure travelers had the best possible experience.

Jun 2021 – Sep 2023 · 2 yrs 3 mos · Dublin, County Dublin, Ireland · Remote

• 1. Administrative Assistance to the Founder.
• 2. Responsible for the daily delivery of the team.
• 3. Worked with data from partner organizations worldwide.
• 4. Researcher.
• 5. GIS Data Coordinator.
• 6. Created GPX and KML files.
• 7. Worked in QGIS for creating stages and publishing trails.
• 8. Added original and 3D pictures to the trails.
• 9. Added descriptions to the trails.
• 10. Data Entry Processor.
• 11. Worked with Ordnance Survey UK, USGS, and Ireland.
• 12. Developing and implementing a trail management plan.
• 13. Knowledge of mapping and geographic information systems.
• 14. Made trails in countries like the UK, Australia, New Zealand, the USA and its various states, Spain, Greece, and others.

Apr 2021 – Sep 2021 · 5 mos · Pune, Maharashtra, India · Remote

• As a sales intern, I assist with lead generation, customer outreach, and market research, contributing to sales proposals and initial client calls. I support CRM updates and work with cross-functional teams, building skills in sales strategy and client relations.

Mar 2019 – Dec 2020 · 1 yr 9 mos · Guwahati, Assam, India · Hybrid

• I work as a proofreader and editor for the competitive book for the state of Assam.

Apr 2018 – Mar 2019 · 11 mos · Guwahati, Assam, India · Hybrid

• I wrote content for History and Political Science books at H.D. Publication.
• 1. Model Questions and Answers in Bachelor's in History
• 2. Model Questions and Answers in Bachelor's in Political Science and Theory.