Pranit Jadhav

Operations Associate

Pune, Maharashtra, India5 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved 97% moderation quality in livestreams.
Reduced misinformation prevalence to 0.01%.
Produced engaging videos enhancing user education.

Stackforce AI infers this person is a Social Media and Content Management Specialist.

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Skills

Core Skills

Content ManagementOperational Efficiency

Other Skills

Adobe InDesignAdvertisingAnalytical SkillsBusiness PerspectiveCanvaClient CounselingCommunicationCommunity EngagementContent CreationContent ModerationContinuous ImprovementCustomer ExperienceCustomer SatisfactionCustomer ServiceDaily Reports

About

As an experienced Trust and Safety Operations Associate with a strong content and community management background, I am passionate about maintaining quality and safety standards across digital platforms. With over three years of experience in the media and e-commerce industry, I have honed my skills in content moderation, community engagement, and operational efficiency. My experience extends beyond operations, as I have worked with Bytes of India and Sakal during internships, focusing on digital content creation and reporting. I have a knack for storytelling, evidenced by engaging stories that gained significant traction, such as transforming an old railway coach into a ticket centre and opening a cricket-themed cafe. My expertise includes content management, video production, and using tools like Google Trends to craft compelling narratives. I am eager to continue growing in the fields of Marketing Analytics, Digital Media, Social Media Management, Website Management, Instructional Design, and Technical Writing. My goal is to leverage my skills to contribute to innovative and impactful projects that enhance user experiences and foster safe, engaging online communities.

Experience

Sharechat

Trust and Safety Content Operations Associate

Apr 2021 – Present · 4 yrs 11 mos · Bengaluru, Karnataka, India · Remote

As a Trust and Safety Content Operations Associate, I have worked mainly on the following projects:
1. Enhanced Livestream Moderation: Achieved a significant improvement in MOJ Livestream moderation quality, increasing it from 92% to 97%. This was accomplished by implementing comprehensive quality assurance processes and managing external moderation support.
2. Operational Efficiency: Addressed key tool issues and monitored essential KPIs, including TAT, inflow, and AHT. Conducted thorough root cause analysis in collaboration with product and technical teams, resulting in a 25% increase in process efficiency.
3. Misinformation Management: Implemented proactive content moderation strategies that successfully reduced misinformation prevalence on Sharechat and Moj applications from 1% to 0.01%.
4. Content Creation & Community Engagement: Developed and produced engaging informational videos for the Sharechat/Moj Trust and Safety social media channels, enhancing user education and promoting platform transparency.

Content ModerationCommunity EngagementOperational EfficiencyQuality AssuranceContent CreationContent Management

Inshorts

Community Support Specialist

Jul 2020 – Feb 2021 · 7 mos · India

Bytes of india

Journalism Intern

Jun 2019 – Jun 2019 · 0 mo · Pune, Maharashtra, India

Bytes of India, is basically a Digital portal which delivers positive stories from all over the Maharashtra. Working on a digital platform is all about being an Aatmanirbhar in real sense. I used to work on content management system software during the internship period. In this duration, I get the opportunity to enhance my photography and videography skills which helps in improving visuals of my stories. The stories of mine, which describes the transformation of old railway coach into a railway ticket center and starting of a cricket themed cafe gains the maximum engagement.

Content ManagementPhotographyVideography

Sakal media group

Journalism Intern

Dec 2018 – Dec 2018 · 0 mo · Pune, Maharashtra, India

In this internship, I worked on various beats of reporting. This period in the Sakal helps me to understand the organizational structure of print media organizations. Two special stories of mine which were published in a daily. Amongst them one is about YouTubers and second one describes the story of a padman from Pune.