Tushar Jha

Operations Associate

Bengaluru, Karnataka, India2 yrs 11 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Proven track record in client onboarding for Fortune 500 companies.
Expertise in optimizing SaaS product support workflows.
Strong foundation in business development and strategic sales planning.

Stackforce AI infers this person is a skilled professional in EdTech and Cybersecurity with a focus on business development and project management.

Contact

tshrjha1@gmail.com LinkedIn

Skills

Core Skills

Project ManagementBusiness DevelopmentCybersecurity

Other Skills

AI/MLAWSAutomationBusiness AnalysisBusiness IntelligenceBusiness StrategyCASBClient PresentationClient RelationsCloud Access Security Broker (CASB)Cloud ComputingCommunicationConsultingContent CreationContent Development

About

Graduated from Dr. APJ Abdul Kalam Technical University (AKTU) with a solid foundation in engineering. I bring not only technical expertise but also effective communication skills that I posses, to the table. I thrive in collaborative environments and have demonstrated the ability to lead and inspire teams to achieve common goals. My passion for learning and exploring new horizons fuels my drive for excellence. I am committed to staying at the forefront of industry trends and emerging technologies. I possess a strong foundation in business development and client engagement. My academic experiences have equipped me with essential skills in market research, strategic sales planning, and effective communication. I am dedicated to cultivating and maintaining professional relationships with prospective clients and delivering innovative solutions that address their unique challenges. With a collaborative mindset and a passion for growth, I am eager to contribute to transformative initiatives that drive organizational success.

Experience

2 yrs 11 mos

Total Experience

1 yr 5 mos

Average Tenure

1 yr 11 mos

Current Experience

Intellipaat

Enterprise Relationship & Business Operations Associate

Jun 2024 – Present · 1 yr 11 mos · Bengaluru, Karnataka, India

Spearheaded Fortune 500 client onboarding, streamlining integration and optimizing service delivery for large-scale enterprise training solutions.
Led B2B training operations, managing delivery across Business Intelligence, Salesforce, Cloud Computing, Data Science, AI/ML, DevOps, Cybersecurity, and other high-impact domains.
Optimized SaaS-based product support workflows, implementing automation and escalation protocols that reduced resolution times and enhanced service quality.
Onboarded top-tier industry experts and trainers, ensuring content relevance, instructional excellence, and alignment with evolving market demands.
Drove cost-cutting initiatives, optimizing trainer sourcing strategies and reducing operational expenses without compromising training quality.
Leveraged data analytics to refine learning outcomes, improving course delivery efficiency and increasing learner satisfaction by 15%.
Managed cross-functional hiring efforts, recruiting senior-level professionals to scale EdTech operations and drive sustainable business growth.
Developed structured onboarding frameworks, reducing implementation timelines and enhancing client experience for enterprise learning solutions.
Balanced revenue growth with operational efficiency, implementing scalable processes that improved client retention and service excellence.
Delivered productivity improvements and upgraded business process assessment standards, driving operational excellence and efficiency.

Business IntelligenceSalesforceCloud ComputingData ScienceAI/MLDevOps+4

Iiiot infotech

Technical Consultant

Apr 2023 – Jun 2023 · 2 mos · Gurugram, Haryana, India · On-site

Practicing cloud with AWS, CASB, EndPoint Security, DLP, SIEM with Trellix(McAfee), installed and configured complete ELK(Elastic search, kibana) with Elastic Agents

AWSCASBEndPoint SecurityDLPSIEMELK+1