Feb 2023 – Feb 2025 · 2 yrs · Cypress, Texas, United States · On-site

• Financial Reporting and Analysis: Prepare and review monthly, quarterly, and annual financial reports.
• Accounts Payable and Receivable Management: Oversee the accounts payable and receivable processes to ensure timely payments and collections, Monitor cash flow to ensure sufficient funds for day-to-day operations.
• Financial Control and Reconciliation: Reconcile bank statements and other financial accounts regularly.
• Ensure internal controls are in place to prevent errors and fraud & Maintain accuracy in financial records and ensure compliance with financial standards.
• Team Management: Supervise and mentor the accounts team, providing guidance and support.
• Identify financial risks and recommend mitigation strategies.
• Investigating broker incentive structures as per company policies.
• Ensure all accounting practices comply with legal standards and company policies.
• Evaluate and Develop compliance activities (e.g. Credit rating of shippers, Safety rating of carriers) to assess business risk. Conferring with credit portals and references to analyze credit information of customers.
• Address employee concerns or questions on legal compliance.
• Keep abreast of internal standards and business goals.
• Interact with people from other departments and communicate regarding compliance's.
• Investigation and resolution of issues through existing channels.
• Investigative procedures in case there is a violation of procedures, policies, rules or regulations.
• Assess business risk or vulnerability and apply corrective action.

May 2022 – Feb 2023 · 9 mos · Chandigarh, India · Remote

• Enter carrier billing data into the system for payments.
• Validate system data with carrier invoices for Accounts Payable.
• Research, analyze, and identify issues and errors on freight invoices, collaborating with internal and external parties as needed to resolve issues.
• Work on manifest or bulk upload of invoices for the Spreadsheet Upload Process.
• Collaborate with the processing, invoicing, operations and all teams required.
• Validate system data for accuracy of customer and carrier contracts.
• Should be a problem solver and understand the logic of debits and credits to resolve the issues of unsettled invoice.
• Should be able to communicate challenges faced in AR Invoicing process and ensure the settlement of process with cash application team.
• Should be able to meet the deadline of AR invoicing - daily, weekly and monthly.
• Ensure timely collection of payments
• Conduct credit checks & Safety Score of Carriers
• Negotiate with clients in non-payment cases or Claim issues
• Prepare monthly, quarterly, annual and ad-hoc forecasting reports
• Organize records of invoices, bills and deposits
• Ensure high-quality invoicing and collection procedures that comply with the law
• Managing Payroll, attendance & Incentive structure of the company

Jun 2019 – Apr 2022 · 2 yrs 10 mos

• Ensuring that the correct paperwork is entered into the TMS to prevent avoidable billing issues.
• Evaluate and Develop compliance activities (e.g. Credit rating of shippers, Safety rating of carriers) to assess business risk.
• Address employee concerns or questions on legal compliance.
• Keep abreast of internal standards and business goals.
• Interact with people from other departments and communicate regarding compliance's.
• Investigation and resolution of issues through existing channels.
• Investigative procedures in case there is a violation of procedures, policies, rules or regulations.
• Assess business risk or vulnerability and apply corrective action.
• Monitor, Review and evaluate compliance activities of all departments to identify different trends.
• Initiate and implement Compliance procedures within the supply chain to safeguard the
• business from delays and penalties.
• Regularly report on the state of the company’s compliance effectiveness, identifying areas of
• risk, recommend solutions, and obtain guidance & support to implement improvements.
• Facilitate appropriate training for all those involved.

Jun 2019 – Apr 2022 · 2 yrs 10 mos

• Directs, administers and controls the day to day operations and activities of Sales Support Team and programs in an assigned area.
• Ensure team is meeting their KRA''s.
• Provides leadership, support and guidance to team.
• Ensures Credit & compliance regulatory guidelines or procedures to provide best support to Brokers.
• Directs and oversees the performance with effective leadership and management of Sales Support & Billing team

Jun 2018 – May 2019 · 11 mos · Chandigarh Area, India

• 1. Drive Business
• As a Cluster Manager I'm responsible for ownership of 25- 30 marketplace properties (where complete inventory is controlled by OYO)
• Ensuring revenue maximization by converting walk ins
• Direct Walk In conversion
• Relationship with hotels for Spillover
• Train property manager to convert walk-in bookings
• 2. Operations
• Audit properties to check for revenue inclusion of both OYO and hotel bookings.
• Inspecting properties on a daily basis for proper functioning and adherence to standards
• Ensuring a great customer experience and minimize customer escalations.
• Checking inventory of toiletry stocks and place order for replenishment.
• Ensuring only the right set of hotels are on-boarded.
• Inputs to Pricing team about local events
• Fraud Prevention (Prevent GMV Leakage)
• 3.People Management
• Provide Training to hotel staff ensuring Best services
• Manage relations with owners to ensure transformation changes needed on operational basis
• Customer Retention and Relationship building
• Conducting Customer Delight Activities

Jun 2014 – May 2018 · 3 yrs 11 mos · Chandigarh Area, India

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
• Build and maintain relationships with suppliers and vendors, Negotiate lower pricing.
• Search and source potential suppliers and vendors.
• Track, measure and analyze company expenditures

Apr 2011 – May 2014 · 3 yrs 1 mo · Chandigarh Area, India · On-site

Jan 2009 – Apr 2010 · 1 yr 3 mos

May 2008 – Dec 2008 · 7 mos