Aug 2022 – Jun 2024 · 1 yr 10 mos

• o Develop and maintain automated test frameworks, scripts, and tools for network testing purposes, utilizing industry-standard automation frameworks such as Robot Framework and Ansible.
• o Worked on networking protocols like TCP, OSPF, BGP, LDP, L3VPN, MPLS TE, RSVP, etc.
• o Participate in code and design reviews to ensure testability and test coverage of network infrastructure components.
• o Lead technical implementation, assessment, optimization, and validation of infrastructure solutions in a test environment, focusing on Service Provider and Enterprise (SDWAN) technologies.
• o Collaborate with customers to understand their unique business needs and constraints, assisting them in realizing the value of their networks.
• o Collaborate with network engineers and architects to understand network design specifications and develop comprehensive test plans and strategies.
• o Evaluate network designs and implementations to identify key issues and defects in the solutions.
• o Work closely with engineering and delivery teams to resolve and mitigate identified problems, ensuring smooth implementation and operation.
• o Develop and maintain documentation related to test cases, test procedures, and test results, ensuring traceability and knowledge sharing within the team.
• o Facilitate the transfer of solution and technology knowledge to customers through the creation of comprehensive technical documentation and hands-on training sessions.

Nov 2018 – Jul 2022 · 3 yrs 8 mos

• · In Cisco TAC, I have been working and troubleshooting on:
• o Worked as Technical Consulting Engineer in the Enterprise Routing team.
• o Focused on customer’s support experience.
• o Worked on networking protocols like TCP, OSPF, BGP, LDP, L3VPN, MPLS TE, RSVP, etc.
• o Worked on products like ISRs, ASR1000s, ISR G2 and virtual routers(CSR1k and c8000v)
• o Cisco routers platform like ASR, ISR and IR routers based on IOS-XE and IOS software.
• o Troubleshooting routing issues and packet level understanding of networking protocols.
• o Providing support to peer team members during troubleshooting calls and guidance when needed.
• o Providing training on Routing technologies.
• o Solving network routing/platform level issues and thus providing best Customer Experience.
• o Identifying vulnerabilities in customers’ network and providing beyond the fix support, raising defects/bugs and coordinating with Development and advance services team to provide best support.