A

Allan H.

Project Manager

Hyderabad, Telangana, India9 yrs 8 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Expert in conversational AI and product management.
  • Published poet with a strong background in media studies.
  • Proven track record in driving user-centric digital solutions.
Stackforce AI infers this person is a Conversational AI and Digital Product Management expert.

Contact

Skills

Core Skills

Product ManagementUser ResearchContent Strategy

Other Skills

AI AgentsAccount ManagementAdvertising CampaignsArticle WritingArtificial Intelligence for BusinessBrand AwarenessBrand ManagementBrand StrategyBranded Content DevelopmentBrandingBusiness RequirementsBusiness WritingChatbot DevelopmentChatbot TestingChatbots

About

Hello there! Thanks for taking a moment to check out my profile. No tall claims—just a common man meddling with and building new digital products, automating solutions, and optimizing processes to save human hours. At heart, I'm largely a writer with varied interests. I appreciate good literature, great poetry, and evocative coffee just as much as I value a finely-tuned prompt and a product that offers a great experience. If you can see the human in it, I'm with you. A lot of life's problems can be resolved by thinking human-first. As selfish as it may sound in these times of climate catastrophes and global temperature rise, I still believe the solution lies in thinking human. We are all part of a larger ecological cycle, and any technology should enable us to coexist seamlessly with society. We are as much animal as we are human—and vice versa. My tryst with literature and poetry began when I used to scribble excerpts of my writings on the back pages of my math or physics notebooks. I continued this practice as I started working, tucking some of my writings away as draft emails in Outlook. Over time, some of these writings were published at the NYC Poetry Festival, resulting in two chapbooks of poetry in 2016 and 2017. As a doctoral student in Media Studies with a postgraduate degree in Mass Communication and Journalism, my interest in Media and Cultural Studies has further piqued my curiosity and aligns with my core personality of exploration and discovery. My journey with technology and writing has continued as I transitioned through various roles, from being a business editor and writer to an EdTech content strategist to co-founding Startups. Later on, I realized the power of conversational AI, where I was able to bring together the best of both worlds: technology and thoughtful writing. Today, I focus on the intersection of digital media and AI, creating good, usable products, effective automation solutions, and LLMs with political nuances. Occasionally pondering whether anthropomorphism is reaching LLMs or Gods first. I've taken on the challenge of doing the unachievable by leveraging solutions for big businesses—like working with 200+ labels across the world and enabling millions of conversations on various channels and platforms. If you'd like to chat about coffee, usability, culture, experience design, media, or anything in between, feel free to reach out at allanharoldrex@gmail.com. I'm always up for a good conversation!

Experience

Aionos

Project Manager - Gen AI Experience Designer / Prompt Engineering / Business Analyst

Apr 2024Sep 2025 · 1 yr 5 mos · Hybrid

  • Moved from Design Leadership to Project Management of an Ambitious project in the Middle East.
  • Actively driving the Scrum, JIRA Efforts, Product Experience Design, Architectural Design,Prompt Engineering, QA, and the NLP side of the project.
  • Conversational AI: Driving the design, development, and optimization of conversational AI systems.
  • Product Management: Define product vision, roadmap, and strategy.
  • User Research: Conduct in-depth user research to understand user needs and behaviors.
  • Data Analysis: Leverage data to inform decision-making and optimize product performance.
  • Project Management: Manage projects effectively using Agile methodologies.
  • Stakeholder Management: Collaborate with cross-functional teams to ensure alignment and achieve project goals.
  • Experience:
  • User Research and Product Design: Conduct user research to inform product development.
  • Scrum and Agile Methodologies: Manage projects efficiently and collaborate with teams.
  • LLM Prompting and Testing: Develop effective prompts and test AI systems.
  • Market Research and Feasibility Analysis: Identify market opportunities and assess product viability.
  • Global Experience: Work with clients and teams across various regions, including the US, Europe, India, Southeast Asia, and Australasia.
User ResearchConversational Language UnderstandingEnd User ResearchQualitative ResearchQuantitative ResearchUser Interviews+12

Caw

2 roles

Product Manager

Promoted

Mar 2023Apr 2024 · 1 yr 1 mo · Hyderabad, Telangana, India · Hybrid

  • Collaborated closely with Founders to define and drive the product roadmap for the Conversational AI team.
  • Spearheaded product development and solutioning for various Conversational AI projects, enhancing team capabilities.
  • Conversational AI Solutioning for Finance and Telecom clients in India and the South East Asia
  • Developed an internal Conversational AI tool to streamline processes and improve efficiency.
  • Drove business development initiatives and partnerships within the Conversational AI ecosystem.
LinguisticsBusiness RequirementsTechnology EvaluationUser ResearchDigital StrategyWireframing+5

Hyper automation and Conversational AI

Jul 2021Jul 2022 · 1 yr

  • Building a team of CXD superstars
Business RequirementsLinguisticsTechnology EvaluationUser Research

Freshworks

Conversational AI

Jul 2022Mar 2023 · 8 mos · Bengaluru, Karnataka, India

  • Conversational AI - Strategy, Implementation, and Consultation
  • Lead Conversation Design team responsible for conversational CX
  • Delivered multi-channel solutions for startups to enterprise-level clients, including Fortune 50, 100, 500
  • Responsible for department OKRs and strategic plan development and execution
  • Own the training, and on-boarding process and activities
Business RequirementsUser Experience Design (UED)Data AnalysisLinguisticsProduct ManagementEmotional Intelligence+6

Haptik

Conversational AI

Jul 2021Jul 2022 · 1 yr

  • Implementing stellar chatbots for Global Clients
User Research

Upgrad

Senior Content Strategist

Jan 2021Jun 2021 · 5 mos · Mumbai, Maharashtra, India

  • Make learning great again
User ResearchUX ResearchEnd User ResearchUsability TestingChatbotsChatbot Testing+3

Mordor intelligence

Editor

Nov 2018Jan 2021 · 2 yrs 2 mos · Hyderabad, Telangana

  • Make great market reports for global clients.

Globaldata plc

Associate Editor

May 2018Oct 2018 · 5 mos · Hyderabad, Telangana

Undergroundbooks

Author

Aug 2015May 2016 · 9 mos

Sutherland

Consultant

Nov 2012Aug 2014 · 1 yr 9 mos · Kochi, Kerala, India

  • A Tech support for Mcafee Antivirus by evening and an editorial assistant for Mcafee Global Bytes by daybreak

Kinfra it solutions

Startup Founder

Nov 2012Aug 2014 · 1 yr 9 mos

Education

Mahindra University

Phd Scholar — Communication Media Studies and Human - centered Artificial Intelligence

Aug 2024Present

Indian Institute of Management Rohtak

EPPBM

Dec 2021Dec 2022

The English and Foreign Languages University

Master's degree

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