Jun 2016 – Aug 2020 · 4 yrs 2 mos · Los Angeles Metropolitan Area

• Establish and foster relationships with Directors, District Managers, and Store Managers in consultative manner for strategic planning, increasing sales and influencing changes.
• Manage Indirect Sprint Agent portfolio of $20M in sales annually, which consisted of 5
• regionally and nationally recognized Agent Partners
• Created and presented Quarterly Business Reviews to Executive and Agent Leadership
• Data analysis and metrics review, sales projections, strategies for increased sales and
• profitability
• Worked with autonomy to create growth initiatives, including training programs which
• grew profitability across the market by 15% YoY, grew wireless insurance sales by 30%
• YoY and reduced wireless insurance churn by 10% YoY
• Train and develop new Account Managers in AZ and So CA markets, including daily
• activities, compliance, and relationship building with Indirect Agent Partners
• Well-versed at client success and partnership including coaching agent personnel in the skills necessary to thrive in a competitive, fast-paced sales environment, influence
• change to increase retention and set and achieve partnership goals
• Directly responsible for sales of up to 23% of the Indirect Channel distribution
• throughout the Southwest Region
• Marketing / Staffing / Sales Strategy / Coaching / Business Analysis / Compensation Structure / Business Consolidation

Mar 2014 – Jun 2016 · 2 yrs 3 mos · Los Angeles, California, United States

• Western Region (AZ, Southern CA, NV, Western WA)
• Manage portfolio of four major wireless carriers across five states; responsible for $8MM in annual sales. Consistently exceed quarterly individual and team sales goals.
• Generated annual sales of $8MM and performed consistently as the top 3rd selling manufacturer in the Southwest market
• Create training content for in person events including store, district and leadership meetings
• Empower sales teams with strategic incentives to boost sales and gain market share by 3% YoY throughout Southwest Market, bringing HTC devices to the 3rd top selling manufacturer
• Conduct trainings at various events and meetings with 1,000+ attendees on new products
• Create strategic brand-boosting events to promote products by scheduling training events with underperforming locations and providing incentives for top performers

Oct 2012 – Nov 2013 · 1 yr 1 mo · Greater Seattle Area

• Pacific Northwest (PNW) District
• Managed the development of store managers of 12 Verizon retail locations. Institute protocols for recruiting, hiring, onboarding, and training new employees.
• Developed and deployed powerful training program that was subsequently adopted companywide.
• Manage performance objectives; consistently meet or exceed established goals
• Increase gross profits by 30% YoY after revamping New Hire Training Program
• Reduce employee turnover by 70% through development of new-hire protocol;
• successful program adopted company-wide after PNW region’s 300% year-over-year improvement

Oct 2011 – Oct 2012 · 1 yr · Tacoma, Washington, United States

• ● Responsible for the performance of a top performing “A” location and $1.2M in sales
• annually
• ● Developed and managed team of 2 Assistant Managers, 15 Sales Consultants and 6
• Tech Consultants; including recruiting, interviews and hiring
• ● Held weekly performance meetings, which consisted of training based on performance
• objectives
• ● Implemented “accessory walk” with team from prior role. Location became top
• performing location in accessory attach rate within the PNW region and averaged a
• 400% attach rate.
• ● Held performance one on one sessions monthly with all sales consultants. Engaged
• in observations and coaching feedback with each rep 3 times weekly to ensure proper
• growth and feedback is provided consistently for all consultants
• ● Utilized partner relationships to incentivize team on performance goals

Oct 2006 – Oct 2011 · 5 yrs · Seattle, Washington, United States

• Supervised Sales Consultant team while overseeing employee and clientele retention and growth in revenues and client base.
• Held performance one on one sessions monthly with all sales consultants. Engaged in observations and coaching feedback with each rep 3 times weekly to ensure proper growth and feedback is provided consistently for all consultants
• Utilized partner and vendor relationships to incentive team in performance goals, which resulted in more consistent sales practices and results
• Develop protocols and best practices for improving the customer experience and share with all peers across the market. This implementation resulted a 15% increase in overall customer experience surveys

Feb 2002 – Feb 2010 · 8 yrs · Tacoma, Washington, United States

• Trained for mission supporting Operation Iraqi Freedom & Operation Enduring Freedom
• Played National Song of Remembrance (“Taps”) for more than 600 military funeral services and hundreds of ceremonies, community performances, and special functions