Jun 2021 – Jan 2023 · 1 yr 7 mos · Hyderabad, Telangana, India

• Client - HSBC
• To support and maintain full functionality of equipment and applications provided by the DDI team.
• Plan and implement DDI solution to production and UAT environment and ensure all aspects of the environment are maintained efficiently.
• Ensure that standard ITIL processes are followed correctly and appropriately, e.g. problem management, incident management, release management, change management and configuration management.
• Add/Delete zones from DYN server using API request via Postman.
• Creating dashboards / reports on SevOne for proactive monitoring.
• Role requires on-call support as well as scheduling and attendance for maintenance windows during weekend.

Apr 2020 – Jun 2020 · 2 mos

• Client - Infoblox

Oct 2019 – Mar 2021 · 1 yr 5 mos · Trivandrum, Kerala, India

• o Provide remote technical support for Infoblox customers and partners.
• o Take ownership of the issues reported and understand the requirements of the customer.
• o Deploy a virtual lab appliance using VMware to research, diagnose, troubleshoot and identify solutions for the customer issues.
• o To resolve customer issues, recommend new and existing solutions, which also may involve enhancing application/systems functionality, features, and defect repair.
• o Install and configure Infoblox products as well as third-party software for support lab testing purposes

Oct 2019 – Mar 2020 · 5 mos

• Client - Infoblox

May 2018 – Aug 2019 · 1 yr 3 mos · Kolkata, West Bengal, India

•  Deploy equipment (including: computers, displays, keyboards, printers, scanners, and other peripheral devices)
•  Deliver paper / ribbons / toner and reload if required, responding to print and AV incidents
•  Perform preventive maintenance of client's assets (including: inspection, basic testing, adjustments, cleaning, upgrading software/firmware, and arrange repair as necessary)

Nov 2014 – Nov 2016 · 2 yrs · Riyadh

•  Responsible to source, negotiate and purchase materials from both local and oversea vendors
•  Evaluate vendor’s quotation to ensure that they are in line with the technical and commercial specifications required for the project
•  Advise internal and external on issues regarding purchasing Terms & Conditions
•  In charge of daily operational purchasing needs such as planning, issuing and following up on Purchase Orders delivery and shipment schedules
•  Resolve supply, quality, service and invoicing issues with vendors
•  Assist in ISO Annual Performance Review for vendors
•  Evaluate supplier performance based on quality standards, delivery time & best prices and ensure all the criteria are met according to the organizational requirements and expectation
•  Responsible for implementing internal procurement strategies to cater to high delivery and short lead time requirements
•  Undertake any other ad-hoc duties as assigned

Jan 2013 – Aug 2013 · 7 mos · Kolkata Area, India

•  Attracts potential customers by answering product and service questions; suggesting information about other products and services.
•  Opens customer accounts by recording account information.
•  Maintains customer records by updating account information.
•  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.