M

María Moncaleano

Recruiter

Bogota, D.C., Colombia6 yrs 3 mos experience

Key Highlights

  • Over five years of experience in customer service and administration.
  • Expertise in technical support and process optimization.
  • Fluent in English with experience in diverse teams.
Stackforce AI infers this person is a Customer Service and Support Specialist with a strong background in psychological support.

Contact

LinkedIn

Skills

Core Skills

Talent AcquisitionCareer GuidancePsychological SupportCustomer ServiceTechnical Support

Other Skills

Análisis de datosBilingual CommunicationCharlas de motivaciónCommunicationContratación de personalDecision-MakingDiscapacidadesGestión emocionalITILInteligencia emocionalMicrosoft ExcelMicrosoft PowerPointOrientación laboralPreparación de entrevistasResolución de conflictos

About

As a dedicated professional with over five years of experience in customer service, administration, and team management, I thrive in dynamic and collaborative environments. My expertise spans technical support, process optimization, and providing exceptional client experiences in bilingual and remote settings. With a strong foundation in psychology, I bring a unique perspective to understanding customer needs and fostering positive interactions. I am proficient in tools like Salesforce, Zendesk, and Microsoft Office, leveraging technology to streamline workflows and deliver results efficiently. What drives me is solving challenges, building relationships, and helping businesses achieve their goals. Whether I’m assisting clients, leading a team, or managing operations, my goal is always to exceed expectations and contribute to organizational success. I’m fluent in English (C1 level) and have extensive experience working with diverse teams and international clients. Let’s connect to discuss how I can bring value to your team or project!

Experience

Gold media tech

Talent Acquisition Specialist

May 2025 – Present · 10 mos · Estados Unidos · Remote

  • I connect IT professionals with remote opportunities at innovative U.S. startups.
Contratación de personaltechnical recruiterTalent Acquisition

Fundación alberto merani proyectos

Occupational and Motivational Support Professional

Sep 2024 – Nov 2024 · 2 mos · Colombia · Remote

  • Guided program participants in overcoming socio-emotional and technical challenges to ensure successful program completion (94% success rate).
  • Conducted synchronous group sessions and provided personalized support to address individual needs.
  • Implemented occupational strategies using the TuBio profiling tool, identifying suitable occupations and job-search competencies.
  • Registered and managed project-related information in company systems.
  • Promoted labor inclusion by disseminating information on aid programs and strategies.
Orientación laboralCharlas de motivaciónPreparación de entrevistasCareer Guidance

Fundación somos todos fst

Psychologist

Feb 2024 – Nov 2024 · 9 mos · Colombia · On-site

  • Entered and managed user information in matrices and databases using G Suite and Excel.
  • Guided and supported beneficiaries in various administrative processes.
  • Conducted and analyzed psychological assessments for families and children, providing actionable feedback.
  • Provided technical and emotional support for beneficiaries navigating digital platforms.
Resolución de problemasInteligencia emocionalDiscapacidadesGestión emocionalPsychological Support

Pexly

Customer Service Representative

Dec 2023 – Feb 2024 · 2 mos · Remote · Remote

  • Assisted customers through email and ticketing systems (Salesforce, Zendesk).
  • Ensured customer satisfaction by resolving issues effectively and promptly.
  • Conducted data analysis and provided improvement suggestions based on customer interactions.
Análisis de datosResolución de conflictosServicio de atención al clienteCustomer Service

Foundever

Customer Service Specialist

Apr 2023 – Aug 2023 · 4 mos · Colombia · Remote

  • Guided customers regarding flight inquiries and purchases via phone support.
  • Achieved high customer satisfaction rates by delivering excellent service.
  • Monitored agent performance and provided feedback to improve processes.
Servicio de atención al clienteResolución de problemasCustomer Service

Fundación alberto merani proyectos

Profesional de acompañamiento ocupacional y motivacional

Nov 2022 – Dec 2022 · 1 mo · Ibagué, Tolima, Colombia

  • Guided program participants in overcoming socio-emotional and technical challenges to ensure successful program completion (94% success rate).
  • Conducted synchronous group sessions and provided personalized support to address individual needs.
  • Implemented occupational strategies using the TuBio profiling tool, identifying suitable occupations and job-search competencies.
  • Registered and managed project-related information in company systems.
  • Promoted labor inclusion by disseminating information on aid programs and strategies.
Decision-MakingSalesCommunicationRetención de clientesTechnical Support

Teleperformance

Technical Support Specialist

Jul 2022 – Dec 2022 · 5 mos · Colombia · Remote

  • Assisted customers via phone and chat, resolving technical and account-related issues.
  • Mentored new agents, providing guidance on handling escalated calls and achieving performance standards.
  • Delivered exceptional customer experiences, fostering brand loyalty and satisfaction.
  • Conducted data entry and analyzed mentoring materials to optimize agent performance.
  • Retained customers and promoted business continuity through high-integrity sales practices.
  • Educated customers about products, addressing their concerns effectively.
  • Provided actionable feedback to improve customer service processes.

Corporacion agroempresarial de los llanos corpallanos

Profesional de Acompañamiento Familiar Urbano

Oct 2021 – Jul 2022 · 9 mos · Ibagué

  • Conducted detailed evaluations of psychological reports for various clinical diagnoses.
  • Supported professionals by reviewing and critically analyzing psychological assessments.
  • Utilized advanced digital tools for data collection and report preparation.
  • Developed personalized evaluation strategies tailored to specific population needs.

Teleperformance

Customer Service Representative

Dec 2020 – Jul 2021 · 7 mos · Colombia · Remote

  • Assisted customers via phone and chat, resolving technical and account-related issues.
  • Mentored new agents, providing guidance on handling escalated calls and achieving performance standards.
  • Delivered exceptional customer experiences, fostering brand loyalty and satisfaction.
  • Conducted data entry and analyzed mentoring materials to optimize agent performance.
  • Retained customers and promoted business continuity through high-integrity sales practices.
  • Educated customers about products, addressing their concerns effectively.
  • Provided actionable feedback to improve customer service processes.

Precopviveres

Profesional de Acompañamiento Familiar Urbano

Feb 2020 – Nov 2020 · 9 mos · Honda, Tolima

  • Conducted detailed evaluations of psychological reports for various clinical diagnoses.
  • Supported professionals by reviewing and critically analyzing psychological assessments.
  • Utilized advanced digital tools for data collection and report preparation.
  • Developed personalized evaluation strategies tailored to specific population needs.

Fundación colegio pequeños pitufos

Agente Educativo

May 2019 – Dec 2019 · 7 mos · Honda, Tolima

  • Conducted detailed evaluations of psychological reports for various clinical diagnoses.
  • Supported professionals by reviewing and critically analyzing psychological assessments.
  • Utilized advanced digital tools for data collection and report preparation.
  • Developed personalized evaluation strategies tailored to specific population needs.

Icbf

Psicóloga de apoyo al equipo de supervisión

Dec 2017 – Jul 2018 · 7 mos · Ibagué

  • Conducted research and implemented protection guidelines for contracting entities and service units under grant contracts.
  • Prepared supervision plans, annual meeting schedules, and timelines for submitting execution reports.
  • Conducted visits to ensure the implementation of protection guidelines, and provided timely responses to requests, complaints, and claims related to grant contract execution.
  • Reviewed candidate profiles and interview processes, ensuring compliance with administrative guidelines, operational manuals, and health service authorizations.

Fundación colegio los pequeños pitufos

Agente Educativo

Apr 2017 – Nov 2017 · 7 mos · Ataco, Tolima

  • Conducted detailed evaluations of psychological reports for various clinical diagnoses.
  • Supported professionals by reviewing and critically analyzing psychological assessments.
  • Utilized advanced digital tools for data collection and report preparation.
  • Developed personalized evaluation strategies tailored to specific population needs.

Hospital carlos torrente

Psicóloga salud mental

Oct 2016 – Dec 2016 · 2 mos · Santa Isabel, Tolima

  • Organized and led prevention and promotion workshops on sexual reproductive health, STI prevention, and pregnancy prevention for students.
  • Delivered sessions on the prevention of substance abuse, self-harm, and suicidal behavior.
  • Maintained and distributed up-to-date protocols for addressing suicidal behavior, violence, and substance use.
  • Conducted research and collaborated with various stakeholders including educational institutions, healthcare providers, and law enforcement.
  • Fostered strong relationships and maintained open communication with participants, ensuring effective implementation of prevention and intervention programs.

Education

Universidad de Ibagué

Jan 2011 – Jan 2016

Atlantis University

Master of Science - MS — Administración/Gestión de centros sanitarios y hospitales

Jan 2021 – Present

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